Jess Valencia

I am a bilingual Spanish interpreter and customer service professional with hands-on experience in high-pressure communication environments. I hold an Associate's Degree in General Studies and a Dental Hygiene Associate's Degree (’24).

Since 2021 I have worked for Language Line Solutions providing phone interpretation across critical sectors—FEMA, hospitals, 911, insurance, and dental offices—regularly facilitating 20+ calls per shift. That role sharpened my ability to manage high-intensity interactions with accuracy and professionalism.

Earlier roles in hospitality and salon reception developed my teamwork, multitasking, and front-desk skills: greeting and managing 20–30 guests per shift, handling 15+ calls daily, and processing payments reliably. I consistently demonstrate strong communication, customer service, and professionalism.

I bring a solid work ethic, bilingual fluency, and a calm, service-oriented approach to roles that require empathy, clear communication, and efficient coordination under pressure.