Open to opportunities

Ana Labrada

@analabrada

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Bilingual customer service and interpretation specialist.

United States

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What I'm looking for

I am seeking a remote customer service role where I can use bilingual interpretation, solve problems, and deliver culturally sensitive support while growing in a collaborative, client-focused environment.

I am a bilingual customer service and interpretation specialist with over five years of experience in high-volume client support, remote call center operations, and real-time Spanish–English interpretation across medical, legal, and business settings. I am recognized for professionalism, cultural sensitivity, conflict resolution, and building positive relationships with diverse clients while maintaining confidentiality in sensitive situations.

I have hands-on customer-facing experience from food service and a self-employed baking business where I managed inventory, finances, marketing, and client relations. I am currently pursuing an Associate's Degree in Business Administration & Accounting (expected December 2026) and bring strong attention to detail, time-management skills, and a commitment to delivering exceptional service in remote roles.

Experience

Work history, roles, and key accomplishments

Current

Spanish Interpreter

Current

Cyracom International Inc.

Feb 2024 - Present (2 years 4 months)

Provide real-time Spanish–English interpretation for medical, legal, and business clients, maintaining confidentiality and professionalism while managing high-pressure situations.

Spanish English Interpretation Medical Interpretation Legal Interpretation Remote Call Center Operations Confidentiality Cultural Sensitivity Active Listening Conflict Resolution

Baker & Sales Owner

Self-Employed

Jan 2020 - Dec 2023 (3 years 11 months)

Built and expanded a direct-to-customer baking business, managing inventory, finances, marketing, and customer relations to increase profitability.

Business Management Inventory Management Social Media Marketing Sales Customer Service

Cook & Customer Service

Ponchos Mexican Food

Jan 2013 - Dec 2020 (7 years 11 months)

Prepared food, handled customer orders and cash transactions, and trained new staff to uphold service standards in a fast-paced restaurant environment.

Food Preparation Staff Training Customer Service Time Management Multitasking Food Safety

Cashier & Customer Service

Felibertos Mexican Food

Jan 2016 - Dec 2017 (1 year 11 months)

Processed accurate orders and payments while building rapport with repeat customers through attentive service.

POS Operation Customer Relations Communication Multitasking

Food Runner / Customer Service

Burger Rush

Jan 2015 - Dec 2016 (1 year 11 months)

Delivered orders promptly and maintained dining area efficiency and cleanliness to ensure customer satisfaction during high-volume shifts.

Customer Service Time Management Teamwork Speed Of Service

Education

Degrees, certifications, and relevant coursework

South Mountain Community College

Associate's Degree, Business Administration & Accounting

Pursuing an Associate's Degree in Business Administration & Accounting with a Certificate in Accounting/Bookkeeping earned in 2023; expected graduation December 2026.