Darlin Castro

Provided professional English-Spanish interpretation through VRI, OPI and IPI environments, supporting medical, legal, banking, technical, social-service and customer-service interactions.

Coached agents on communication, customer engagement and retention techniques, and supported performance improvement through individualized feedback and action plans.

Developed branding, visual communication and advertising campaigns for clients across industries, managing graphic design, photography and visual production projects from concept through delivery.

Handled customer inquiries and complaints related to health insurance policies, explaining complex insurance information clearly while working with medical and legal terminology.

Monitored real-time workforce operations, staffing requirements and campaign logistics, and managed schedules, attendance and personnel allocation.

Followed up on online sales opportunities and coordinated customer travel requirements, managing reservations, transportation, accommodation and activities.

Completed medical interpreter training through LCB-NET, Proprio, GLOBO, and LLS from 2010 to 2024.

Completed self-directed professional training in Adobe Creative Suite and related software from 2010 to 2023.

Completed studies in Advertising and Applied Communication to Public Relations at Universidad Autónoma de Santo Domingo in 2010.

Completed training as a Graphic Arts Assistant at INFOTEP in 2008.