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@dianahenry
Bilingual medical and legal interpreter skilled in high-volume client communication and scheduling.
I am a bilingual (English–Spanish) interpreter with over three years of focused experience supporting medical and legal communication, managing high-volume inbound calls, and coordinating appointments. I bring strong verbal and written communication, CRM and scheduling software proficiency, and a track record of punctuality, reliability, and attention to detail.
I have worked with healthcare providers, U.S. law firms, and remote clients to facilitate accurate interpretation and maintain precise records, consistently building client trust and resolving concerns with empathy and efficiency. I hold a Bachelor's in Clinical Psychology (Summa Cum Laude) and am committed to delivering professional, client-centered language services.
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Work history, roles, and key accomplishments
TransPerfect Connect
Jul 2024 - Present (1 year 4 months)
Manage high-volume inbound calls and facilitate accurate communication between clients and healthcare/legal professionals, recognized for punctuality and reliability.
Multilingual Interpreters and Translators
Jan 2024 - May 2024 (4 months)
Supported scheduling and interpretation for medical consultations and maintained accurate records of client interactions and appointments.
Language Encrypt
Jan 2023 - Oct 2023 (9 months)
Handled client inquiries, appointment bookings, and follow-ups while delivering remote interpretation services and building client trust.
Castle Center Solutions
Feb 2022 - Dec 2022 (10 months)
Assisted U.S. law firms and healthcare providers with document translation and client scheduling to support legal and medical communications.
Teleperformance
Sep 2020 - Dec 2021 (1 year 3 months)
Coordinated patient-provider communication, ensured timely appointments, and resolved client concerns with empathy and efficiency.
Degrees, certifications, and relevant coursework
Bachelor of Psychology, Clinical Psychology
Grade: Summa Cum Laude (GPA: 3.8)
Completed a Bachelor’s degree in Clinical Psychology with high academic distinction (Summa Cum Laude, GPA 3.8).
High School Diploma, General Secondary Education
Completed secondary education and obtained a high school diploma in June 2015.
Software and tools used professionally
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