DH

Open to opportunities

Diana Henry

@dianahenry

Bilingual medical and legal interpreter skilled in high-volume client communication and scheduling.

Dominican Republic

What I'm looking for

I seek a client-focused role in medical or legal interpretation or scheduling where I can apply bilingual communication, organize appointments, and support efficient patient/client experiences.

I am a bilingual (English–Spanish) interpreter with over three years of focused experience supporting medical and legal communication, managing high-volume inbound calls, and coordinating appointments. I bring strong verbal and written communication, CRM and scheduling software proficiency, and a track record of punctuality, reliability, and attention to detail.

I have worked with healthcare providers, U.S. law firms, and remote clients to facilitate accurate interpretation and maintain precise records, consistently building client trust and resolving concerns with empathy and efficiency. I hold a Bachelor's in Clinical Psychology (Summa Cum Laude) and am committed to delivering professional, client-centered language services.

Experience

Work history, roles, and key accomplishments

TC

Current

Spanish Interpreter

Current

TransPerfect Connect

Jul 2024 - Present (1 year 3 months)

Manage high-volume inbound calls and facilitate accurate communication between clients and healthcare/legal professionals, recognized for punctuality and reliability.

consecutive interpretation Medical Interpretation Customer Service Zoom Teams Interprefy Phone Communication

MT

Medical Interpreter

Multilingual Interpreters and Translators

Jan 2024 - May 2024 (4 months)

Supported scheduling and interpretation for medical consultations and maintained accurate records of client interactions and appointments.

Medical Interpretation Scheduling Client Records CRM Customer Service Time Management

LE

Freelance Interpreter

Language Encrypt

Jan 2023 - Oct 2023 (9 months)

Handled client inquiries, appointment bookings, and follow-ups while delivering remote interpretation services and building client trust.

Remote Interpretation CRM Zoom Customer Relationship Management

CS

Legal & Medical Interpreter

Castle Center Solutions

Feb 2022 - Dec 2022 (10 months)

Assisted U.S. law firms and healthcare providers with document translation and client scheduling to support legal and medical communications.

Legal Interpretation Medical Interpretation Scheduling Attention To Detail

TE

Medical Interpreter

Teleperformance

Sep 2020 - Dec 2021 (1 year 3 months)

Coordinated patient-provider communication, ensured timely appointments, and resolved client concerns with empathy and efficiency.

Medical Interpretation Patient Coordination Customer Service CRM Multitasking Empathy

Education

Degrees, certifications, and relevant coursework

UE

Universidad Central del Este

Bachelor of Psychology, Clinical Psychology

Grade: Summa Cum Laude (GPA: 3.8)

Completed a Bachelor’s degree in Clinical Psychology with high academic distinction (Summa Cum Laude, GPA 3.8).

ES

Elmore Stoutt School

High School Diploma, General Secondary Education

Completed secondary education and obtained a high school diploma in June 2015.

Tech stack

Software and tools used professionally

Gmail

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Diana Henry - Spanish Interpreter - TransPerfect Connect | Himalayas