Noemi Fernandez
@noemifernandez
I improve customer operations through bilingual support, quality coaching, and English-Spanish medical interpretation.
Dominican RepublicWhat I'm looking for
I've supported customer operations, quality assurance, and bilingual communication across OG Studio, Language Line Solutions, Newtech Global, and Empire Cruises. I resolve operational issues, coordinate projects, support customers through chat and email, and deliver English-Spanish consecutive interpretation in medical, legal, emergency, and customer service settings.
With 10+ years in customer service, administration, quality monitoring, and team coaching, I help improve service quality and customer experience. I work remotely using Shopify, Klaviyo, HubSpot, Verint, CRM systems, and customer support platforms.
Experience
Work history, roles, and key accomplishments
Managed internal and external communications to resolve operational issues efficiently. Provided customer support through chat and email channels, and assisted with project planning, coordination, and follow-up activities.
Brand Coordinator / Administrative Assistant
OG Studio
Jan 2024 - Jan 2025 (1 year)
Managed internal and external communications to resolve operational issues efficiently. Provided customer support through chat and email channels and assisted with project planning, coordination, and follow-up activities.
Education
Degrees, certifications, and relevant coursework
INCE
Bachelor's degree, Business Administration
2008 - 2012
Pursued a Bachelor's degree in Business Administration, gaining foundational knowledge in business operations and management.
Liceo Luis Ernesto Gómez U.
High School Diploma, General Studies
2002 - 2006
Completed high school studies, building a strong academic foundation.
Tech stack
Software and tools used professionally
Availability
Location
Dominican RepublicAuthorized to work in
Job categories
Skills
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