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Darlan Cunha de Morais FilhoDF
Open to opportunities

Darlan Cunha de Morais Filho

@darlancunhademoraisf

Customer Service Representative and data-quality assessor, combining airline support expertise with annotation QA rigor.

Portugal
Message

What I'm looking for

I’m looking for a role where I can combine customer support with airline systems and data quality work, ensuring accurate results through QA standards, consistent guidelines, and feedback-driven improvements in a collaborative environment.

I’ve been working as a Customer Inquiry Handling professional for Iberia/British Airways since 28/04/2019, responding to inquiries on bookings and cancellations, processing reservations in airline systems, and guiding customers through check-in and boarding. I also support passengers during delays or cancellations with rebooking and issue resolution, including special needs assistance and service upselling.

In 2025, I expanded into digital quality work as a Personalized Internet Assessor (Portuguese), where I evaluate search result relevance, assess ad quality and appropriateness, and analyze online content for quality and accuracy. I apply cultural understanding to identify localization issues and stay up to date with online trends.

Across annotation and QA roles, I’ve contributed to data annotation projects and quality assurance: annotating Portuguese text with guideline-aligned themes/sentiments, performing quality audits, and improving processes through feedback. I’ve also worked on geospatial evaluation (property map accuracy, geospatial data QA, cadastral analysis, and reporting) and handled labeling quality standards for the Gemini project, including error trend analysis and corrective actions.

Earlier experience includes customer support for the Xbox Project (troubleshooting, account management, product support, and order/shipping assistance) and leadership responsibilities as a Nurse Director, where I managed clinical units and maternity operations. Across every role, I bring a detail-focused, guideline-driven approach and a strong commitment to delivering clear, accurate support or data quality.

Experience

Work history, roles, and key accomplishments

ON
Current

Annotation Project for AI

Oneforma

Apr 2025 - Present (1 year 3 months)

Annotate Portuguese text for an AI project following defined labeling guidelines. Perform quality assurance checks and support process improvement through feedback.

TE
Current

Personalized Internet Assessor - PT

TELUS

Feb 2025 - Present (1 year 5 months)

Evaluate search results and assess the relevance and quality of online content and advertisements. Apply cultural understanding to identify localization issues and ensure guideline-compliant judgments.

SB

Nurse Director

Santa Casa de Misericórdia da Bahia

Apr 2015 - Dec 2016 (1 year 8 months)

Lead nursing operations including clinical unit and maternity management, with technical responsibility for the nursing team. Supervise internships and teach clinical practice in the nursing residency module.

Education

Degrees, certifications, and relevant coursework

Universidade Católica do Salvador logoUS

Universidade Católica do Salvador

Enfermeiro, Nursing

2003 - 2007

Enfermeiro (nursing) education at Universidade Católica do Salvador from 2003 to 2007.

Tech stack

Software and tools used professionally

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