fraldario fraldas

Worked in a photography-led retail environment, maintaining visual presentation, product organization and brand consistency. Optimized sales, preparation and inventory workflows, and resolved customer and operational issues quickly.

Handled complex multilingual requests in a high-information environment, interpreting context and selecting appropriate actions under time pressure. Coordinated cross-team responses and priority cases while maintaining consistency with detailed brand and service standards.

Managed distribution of sterilized surgical materials for Hospital Santo António, ensuring accuracy, traceability and timely decisions. Monitored stock levels, identified discrepancies and adjusted reorder points using real-time demand signals.

Managed visual merchandising, inventory and marketing initiatives. Organized photography-focused events, workshops and collaborations.

Diagnosed hardware, software and ecosystem issues across iPhone, iPad and Mac using structured troubleshooting. Maintained +89% Customer Satisfaction over 31 months while translating complex technical information into precise guidance.

Managed 40+ inbound technical cases per day covering hardware, software and network issues, prioritizing accurate first-contact resolution. Communicated technical findings clearly and consistently, adapting explanations to different user contexts.

Managed reservation systems, room allocations, channel updates and administrative coordination in a high-volume international environment.

Created marketing materials, managed social media and coordinated cultural and academic integration activities for 1,500+ international students annually.

Formal background in visual communication, multimedia and design principles, supporting strong judgment of composition, hierarchy, visual consistency and content quality.