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Rui Gonçalves

@ruigonalves1

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I analyze sales commissions and performance data to improve accuracy, resolve issues, and support sellers.

Portugal

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What I'm looking for

I'm looking for a role where I can analyze data, improve operational processes, resolve stakeholder issues, and contribute insights that support business performance.

At Genpact, I analyze and calculate sales commissions for a leading networking-solutions provider, ensuring accurate and timely payments for sellers.

I examine sales data and performance metrics to identify trends and improvement opportunities, working with cross-functional teams to provide insights and recommendations. I also maintain commission systems and processes and resolve commission-related concerns.

My background spans airport operations for TAP, hotel front office and night auditing, content moderation, and teaching Portuguese to non-native speakers. I bring customer service, accuracy, problem-solving, and multilingual communication in Portuguese, English, Spanish, French, German, and Arabic.

Experience

Work history, roles, and key accomplishments

Current

Commissions / Business Analyst - English

Current

Genpact

Mar 2022 - Present (4 years 6 months)

Analyzed and calculated commissions for a networking solutions provider, conducted sales data analysis, and collaborated with cross-functional teams.

Data Analysis Commission Calculation Sales Analysis Cross Functional Collaboration Problem Solving Systems Management

Senior Content Moderator - English

Genpact

Sep 2020 - Mar 2022 (1 year 6 months)

Moderated user-generated content on multinational social platforms, ensuring compliance with policies and guidelines.

Content Moderation Policy Compliance Risk Analysis Attention To Detail Collaboration

Portuguese Teacher for Non-Portuguese speakers

Self-employed

Nov 2020 - Jun 2021 (7 months)

Provided Portuguese language instruction to non-Portuguese speakers, developing customized lesson plans and adapting teaching methods.

Teaching Lesson Planning Communication Skills Cultural Awareness Adaptability

Front Office and Night Auditor

Lisbon City Hotel

Sep 2019 - Sep 2020 (1 year)

Managed front desk operations including check-in/check-out, reservations, and inquiries; conducted night audits and reconciled accounts.

Front Desk Operations Customer Service Cash Handling Night Audit Account Reconciliation Problem Solving

Operational of Overbooking

RH Mais

Apr 2019 - Oct 2019 (6 months)

Managed flight overbookings at the airport, ensuring passengers were accommodated and provided with alternate travel arrangements.

Overbooking Management Customer Satisfaction Problem Solving Adaptability Communication Skills

Assistant of Self Check-In

RH Mais

Jun 2018 - Oct 2019 (1 year 4 months)

Assisted passengers with self-check-in procedures at Lisbon airport for TAP, provided customer service, managed queues, and resolved issues.

Customer Service Self Check In Kiosks Queue Management Baggage Tagging Boarding Passes Problem Solving Attention To Detail

Education

Degrees, certifications, and relevant coursework

University of Lisbon

Bachelor, European Studies

2016 -

Pursuing a Bachelor in European Studies, with expected completion in 2026. Coursework covers EU history, institutions, policies, and governance, along with research methods and cross-cultural communication.