Open to opportunities

Darga shaik Sharuk

@dargashaiksharuk

Message

I administer and support ServiceNow ITSM platforms, automating workflows and resolving enterprise service issues.

India

Message

What I'm looking for

I'm looking to continue delivering high-quality ServiceNow administration and support, improving ITSM processes, automating workflows, resolving critical incidents, and collaborating with cross-functional teams.

I've supported ServiceNow operations at Wipro Limited and Luna Software Solutions for Deloitte, configuring ITSM modules, Service Catalog, CMDB, access controls, and production deployments across enterprise environments.

I build Business Rules, Client Scripts, UI Policies, Script Includes, Catalog Items, and Flow Designer workflows that automate service delivery. I've managed SLAs, coordinated major incidents, performed root cause analysis, and delivered reports and dashboards to improve operational visibility.

Experience

Work history, roles, and key accomplishments

ServiceNow Administrator & Support Engineer

Luna Software Solutions Pvt. Ltd.

Apr 2025 - Jul 2026 (1 year 3 months)

Administered and maintained the ServiceNow platform, ensuring high availability and optimal performance. Configured and supported ITSM modules, managed user accounts and ACLs, and developed workflows and catalog items to automate service request fulfillment.

ServiceNow Administration Incident Management Problem Management Change Management Knowledge Management CMDB Business Rules UI Policies UI Actions Script Includes Flow Designer catalog Variables Scheduled Jobs SLA Management Root Cause Analysis Major Incident Management

ServiceNow Administrator & Support Engineer

Wipro Limited

May 2022 - Mar 2025 (2 years 10 months)

Configured and maintained ServiceNow modules including Incident, Problem, Change, Request, and Service Catalog. Administered users, groups, roles, and ACLs, and developed Business Rules, Client Scripts, UI Policies, UI Actions, and Script Includes.