Open to opportunities

Dara User

@darauser

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Dedicated customer service executive with strong communication skills.

Nigeria

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What I'm looking for

I am looking for a role that allows me to utilize my customer service skills while contributing to team success and personal growth.

I am a passionate customer service executive with a proven track record in enhancing customer satisfaction and loyalty. With experience at Swift Telephone Network and Camilo Outsourcing, I have developed effective call scripts, managed customer complaints, and trained new agents to ensure a high standard of service delivery.

My academic background in Linguistics from the University of Ilorin has equipped me with exceptional communication and interpersonal skills, which I leverage to resolve customer issues efficiently. I am proficient in various CRM tools and have a keen eye for detail, ensuring that all customer interactions are documented and followed up appropriately.

Experience

Work history, roles, and key accomplishments

Customer Service Executive

Swift Telephone Network

Jan 2022 - Jan 2023 (1 year)

As a Customer Service Executive, I developed call scripts for efficient issue resolution, managed customer complaints, and maintained the customer database. I provided support through calls, chats, and emails, recruited and trained call agents, and prepared weekly and monthly reports.

Microsoft Office Customer Support CRM Tools Team Management Communication Skills Problem Solving Documentation Training

Customer Service Executive

Camilo Outsourcing

Jan 2021 - Jan 2023 (2 years)

In my role as Customer Service Executive, I made outbound calls, attended to inbound calls, conducted product surveys, and managed customer complaints through various social channels. I also prepared weekly and monthly reports to track performance.

Outbound Calling Inbound Survey Reporting Communication Skills CRM Tools Team Collaboration Problem Solving