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Daramfon EtteDE
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Daramfon Ette

@daramfonette

Executive Virtual Assistant at Apex Global Solutions who streamlined administrative onboarding with SOPs that cut training time by 30%.

United States
Message

At Apex Global Solutions, I supported the CEO and VP of Operations by managing calendars across time zones, prioritizing a busy inbox, and coordinating international travel. I also created administrative onboarding SOPs that reduced training time by 30%.

At Elevate Marketing Group, I managed Asana workflows for a remote team, handled invoicing and expense reconciliation, and prepared weekly performance reports. I also scheduled social media content and assisted with virtual event logistics.

At Nexus Media Inc., I handled inbound customer inquiries and support tickets, maintained filing systems, and prepared meeting agendas and minutes. I hold a Certified Virtual Assistant credential and certifications in HubSpot Inbound Sales & CRM and Google Project Management.

Experience

Work history, roles, and key accomplishments

NI

Administrative Assistant / Customer Support Specialist

Nexus Media Inc.

Jun 2022 - Jan 2023 (7 months)

Managed inbound phone inquiries and customer support ticketing via Zendesk, maintaining a 98% positive client satisfaction score. Maintained filing systems and drafted meeting agendas and minutes.

Education

Degrees, certifications, and relevant coursework

Coursera / Google logoCG

Coursera / Google

Google Project Management Professional Certificate, Project Management

Google Project Management Professional Certificate from Coursera / Google in 2023.

HubSpot Academy logoHA

HubSpot Academy

HubSpot Inbound Sales & CRM Certification, Inbound Sales & CRM

HubSpot Inbound Sales & CRM Certification from HubSpot Academy in 2023.

AI

ALX Africa / VA Institute

Certified Virtual Assistant (CVA), Virtual Assistance

Certified Virtual Assistant (CVA) from ALX Africa / VA Institute in 2022.

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