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Ceci Zucchino

@cecizucchino

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Scrum Master and Technical Project Manager driving agile delivery, KPIs, and cross-team alignment.

Chile

Message

What I'm looking for

I’m looking to lead agile teams in SaaS or public-sector environments, owning Scrum/Kanban execution and KPI/SLA delivery while coordinating Dev, Architecture, and DevOps to remove blockers and ship quality releases.

I’m a Scrum Master and Technical Project Manager with 9+ years of experience leading agile teams across SaaS, B2B platforms, banking, and public sector environments. I facilitate Scrum and Kanban ceremonies and manage multiple squads simultaneously, bridging communication between Development, Architecture, DevOps, and business stakeholders.

I focus on measurable delivery outcomes—managing KPI and SLA performance, tracking sprint completion rates, support resolution SLAs, and estimation accuracy. With a B.Sc. in Computer Science, I engage confidently in technical discussions and quickly understand engineering dependencies.

In my current role, I lead 2–3 technical squads, manage Jira backlogs end-to-end (user stories, acceptance criteria, ticket status), coordinate resource allocation across cross-team dependencies, and run pre-release functional validation to ensure delivery quality before deployments. I’m also certified as a Scrum Master Professional Certificate (SMPC) and Microsoft Azure Fundamentals (AZ-900), and I continually improve planning, predictability, and risk management using Jira, Confluence, and visualization tools.

Experience

Work history, roles, and key accomplishments

Current

Scrum Master / Tech PM

Current

Wodobox

Feb 2024 - Present (2 years 4 months)

Led 2–3 technical squads simultaneously by facilitating Scrum and Kanban ceremonies, managing Jira backlogs, and driving alignment with product roadmap and business goals. Tracked KPIs and support SLAs, coordinated cross-team dependencies, and performed pre-release functional validation to ensure delivery quality.

Scrum Kanban Agile Ceremonies Cross Team Dependencies

Agile Project Manager

Sitejabber

Jul 2022 - Nov 2023 (1 year 4 months)

Managed backlog prioritization for a SaaS B2B platform and implemented Kanban practices including cycle-time tracking and WIP limits to improve delivery predictability and team autonomy. Identified cross-squad risks while collaborating daily with remote, English-speaking stakeholders in an async-first environment.

Agile Project Management Kanban Risk Mitigation Remote Collaboration SaaS

IT Project Coordinator

Cinemark Hoyts

Dec 2019 - Jan 2022 (2 years 1 month)

Coordinated digital transformation projects across IT and business units, serving as a liaison between stakeholders, internal teams, and external vendors. Prepared and presented strategic progress reports and risk assessments to senior leadership.

Digital Transformation Stakeholder Management Vendor Management Risk Assessment Progress Reports

Project Manager / Scrum

Ministry of Production

Aug 2017 - Dec 2019 (2 years 4 months)

Implemented Scrum and Kanban methodologies and trained teams to drive agile adoption across development squads for citizen-facing digital products. Facilitated the full Scrum ceremony cycle and analyzed existing processes to propose digitalization and simplification initiatives to improve end-user experience.

Scrum Kanban Agile Coaching Sprint Ceremonies UX collaboration Process Analysis