Dan Rhodes

Beat sales targets from the start, converting 52% of quotes to Regular plans in the first full month. Took ownership beyond sales, helping refine quote templates and improve lead follow-up workflows.

Progressed rapidly through three roles due to strong results and leadership. Launched a new customer brand that quickly gained traction and delivered early wins.

Rapidly progressed from sales advisor to customer service manager, leading the successful launch of a new brand and ensuring campaign success.

Cut departmental costs by improving supplier relationships and introducing smarter workflows. Restructured daily team operations to boost productivity across the department.

Implemented cost-saving measures and fostered positive relationships with creditor liaison managers, significantly reducing departmental expenditure.

Led a team to increase sales conversion rates from 37% to 52%. Created and introduced processes that improved both efficiency and customer satisfaction.

Led a team to increase sales conversion rates from 37% to 52%. Created and introduced processes that improved both efficiency and customer satisfaction.

Contributed positively to multiple departments, recognized for excellent performance across diverse roles within the NHS.

Worked across several departments, including Infection Control, Admin, and NHS 111 service. Known for strong performance, adaptability, and a calm approach under pressure.

Improved sales conversion by building an effective, trackable contact strategy. Balanced strong productivity with FCA compliance across mortgage and insurance sales.

Improved contact and conversion rates by creating and implementing an effective contact strategy. Maintained high compliance standards while ensuring productivity.

Ranked in the top 10 of 80 sales advisors through high-converting outreach. Built trust quickly through clear, honest communication that led to strong results.

Ranked in the top 10 selling advisors out of 80, demonstrating exceptional sales skills. Enhanced sales conversions through effective customer communication strategies.

Exceeded KPIs through effective needs analysis and strategic quoting services. Recognized as a top-performing sales advisor for three consecutive months.

Hit and exceeded KPIs through clear quoting and strong follow-ups. Ranked as the top sales advisor for three months running, consistently within the top 3.

Consistently surpassed KPIs, recognized for standout performance across the sales team. Developed simple, effective ways to boost customer satisfaction and reduce cancellations.

Consistently surpassed KPIs and was recognized for outstanding performance among advisors. Developed personalized strategies to enhance customer satisfaction and retention.

Earned consistently positive feedback from patients and management for empathetic and accurate advice. Enhanced team effectiveness by training new members and improving knowledge sharing processes.

Provided calm, accurate support to patients, consistently praised by patients, clinicians, and senior staff. Helped train new team members and improved internal knowledge sharing across the support team.

Delivered engaging English-speaking group lessons tailored to Ukrainian students, achieving a 98.9% satisfaction rate. Created bespoke lesson plans and supported curriculum development to enhance student progress.

Delivered engaging English conversation classes tailored to Ukrainian students, achieving a 98.9% satisfaction rate. Created bespoke lesson plans and supported curriculum improvements to boost learner progress.

Grade: Distinction

Completed NVQ Level 2 in Contact Centre Operations with a focus on customer service and operational efficiency.

Achieved A Levels in Business Studies and Biology, along with AS Levels in Chemistry and Politics, and multiple GCSEs in various subjects.