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Karyna Sahaidachna

@karyna_sahaidachna

Multilingual compliance & audit pro (ESF/NLCF) turned support lead. Seeking roles in content moderation, platform policy & trust & safety.

Ukraine

Message

What I'm looking for

Seeking a remote compliance, content moderation, or platform policy role where I can specialize in policy interpretation and audit-style review. I value clear frameworks, ownership of ambiguous cases, growth opportunities, and compensation that reflects the specialized nature of the work.

I'm an analytical, multilingual compliance and quality professional with a philological background, specializing in policy interpretation and high-stakes content review.

In my current role as Support Shift Leader, I manage complex case escalations and apply internal policy to resolve disputed and non-standard situations, ensuring outcomes align with both user needs and compliance guidelines. I have hands-on audit experience — reviewing financial and documentary evidence against strict regulatory standards (ESF/NLCF) — and I translate QA insights into coaching frameworks that deliver measurable results, including a 20% increase in team-wide efficiency. I apply rubric-based, detail-critical assessment across high volumes of multilingual content, catching inconsistencies and policy violations that require careful, contextual judgment.

I also bridge cross-functional needs, partnering with technical, legal, and marketing teams to resolve incidents, escalate risks, and refine workflows. I'm now looking to bring this audit rigor and policy-interpretation experience to a dedicated role in compliance, content moderation, or ad policy review, where precision, consistency, and sound judgment on ambiguous cases directly protect platform and brand integrity.

Experience

Work history, roles, and key accomplishments

Current

Support Shift Leader

Current

Uniwell

Aug 2025 - Present (1 year)

Led daily remote operations for a team of 20 and managed high-volume ticket escalations by reviewing AI-generated responses for factual accuracy, safety, and policy alignment. Translated QA insights into coaching frameworks that increased team-wide efficiency by 20%.

AI Response Evaluation Content Moderation Escalation Management Rubric Based Assessment Incident resolution Coaching Frameworks

Customer Support Representative

Uniwell

Aug 2024 - Aug 2025 (1 year)

Maintained 95%+ customer satisfaction through precise, empathetic communication while supporting consistent issue resolution. Contributed to internal knowledge bases and SOPs to improve training accuracy and team alignment.

Customer Support Multilingual Communication Empathy

Administrative Assistant

North Tyneside Council

Sep 2023 - Apr 2024 (7 months)

Managed sensitive, confidential client records in full compliance with GDPR while supporting high-stakes administrative workflows. Produced high-accuracy reports and documentation under tight deadlines with consistent attention to detail.

GDPR Compliance Attention To Detail

Claims and Compliance Officer

Everyturn Mental Health

Sep 2022 - Jun 2023 (9 months)

Conducted high-precision financial and salary evidence audits, ensuring 100% compliance with ESF and National Lottery regulatory rubrics. Identified and resolved 30+ audit discrepancies through proactive cross-referencing while maintaining strict GDPR and internal security controls.

Financial Auditing Regulatory Compliance ESF and National Lottery Rubrics GDPR Compliance Data Ethics

English Tutor & Coordinator

English Club

Aug 2017 - Feb 2022 (4 years 6 months)

Designed and evaluated complex language assessments for diverse students, focusing on grammatical precision, vocabulary range, and semantic clarity. Developed structured educational materials to support consistent, high-quality evaluation.

Linguistic Analysis Vocabulary Testing Educational Content Creation Student Evaluation