Open to opportunities

William Delfs

@williamdelfs

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Bilingual interpreter and customer service professional with 8+ years experience.

Nicaragua

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What I'm looking for

I am seeking a role that values bilingual communication and offers opportunities for growth in customer service or interpretation.

I am a bilingual English–Spanish interpreter and customer service professional with over 8 years of remote experience across various sectors, including healthcare, insurance, fintech, and telecom. My expertise lies in case coordination, claims review, appointment scheduling, and meticulous CRM documentation. I pride myself on my ability to manage high-volume interactions through phone, chat, and email while maintaining confidentiality and a keen attention to detail.

Throughout my career, I have successfully facilitated real-time bilingual communication among clients, medical staff, and legal teams, ensuring precision and compliance with HIPAA regulations. My roles have included freelance insurance claims collection, medical interpretation, and chat support, where I have consistently demonstrated my ability to handle inquiries effectively and maintain detailed records. I am passionate about providing exceptional service and support to clients and stakeholders alike.

Experience

Work history, roles, and key accomplishments

Current

Insurance Claims Collector

Current

Oswaldo Manzanarez

Aug 2024 - Present (10 months)

Reviewed billing discrepancies and assessed documentation to support treatment funding requests. Coordinated follow-ups with providers; maintained detailed CRM records. Ensured confidentiality in handling patient and provider data.

CRM Confidentiality

Medical Interpreter

ICC BPO

Jul 2023 - Aug 2024 (1 year 1 month)

Facilitated real-time bilingual communication (phone, email, chat) among clients, medical staff, and legal teams. Maintained precision and confidentiality to support HIPAA compliance.

Bilingualism HIPAA Confidentiality

Chat Support Specialist

Webhelp

Nov 2021 - Dec 2022 (1 year 1 month)

Handled inbound/outbound inquiries on payments and account access; logged interactions in Salesforce. Tracked and updated support tickets, ensuring clear documentation for follow‑up.

Chat Support Salesforce Payment Processing Account Access Ticketing Systems

Medical Interpreter

Teleperformance

Nov 2020 - Apr 2021 (5 months)

Assisted patients with appointment scheduling and system navigation. Translated medical instructions; ensured confidentiality in all communications.

Scheduling Navigation Confidentiality

Appointment Scheduler & Sales

Optical BPO

Jun 2019 - Nov 2020 (1 year 5 months)

Scheduled and confirmed patient appointments using Epic and G‑Gastro. Resolved scheduling conflicts by coordinating with office staff.

Scheduling Epic Conflict Resolution GGastro

Chat & Email Support Agent

Ibex

Feb 2018 - Feb 2019 (1 year)

Provided customer service and basic technical support; documented issues in support systems.

Customer Service Technical Support Chat Support Email Support Documentation

Tech Support & Dispatch

Managua Call Center

Dec 2015 - Oct 2017 (1 year 10 months)

Addressed inbound technical inquiries; scheduled dispatches and tracked ticket progress.

Technical Support Inbound Customer Service

Tech Support Representative

SITEL

Aug 2011 - Nov 2012 (1 year 3 months)

Delivered remote technical assistance to U.S. customers, resolving routine and escalated issues.

Troubleshooting

Education

Degrees, certifications, and relevant coursework

UNI-RUPAP

Certification, PC Repair & Maintenance

Completed a certification program focused on the repair and maintenance of personal computers. Gained practical skills in diagnosing and resolving hardware and software issues.