Open to opportunities

LETTY CANTERO

@lettycantero

Message

I am a bilingual customer service professional experienced in medical insurance and member support.

Nicaragua

Message

What I'm looking for

I seek a bilingual customer service role—preferably remote or hybrid—focused on member support, insurance enrollment, problem resolution, and opportunities to lead and train within a punctual, team-oriented company.

I am a bilingual customer service professional experienced in medical insurance and member support in both English and Spanish.

I have managed enrollment, eligibility, PCP/IPA changes, scheduled dental appointments, and handled prior authorizations and referrals while supporting members remotely with accuracy and empathy.

In contact-center roles I resolved POS and payment issues, processed pending payments, handled inbound and outbound calls, and provided technical assistance to agents; I also supported payroll cycles, office administration, and training logistics.

I bring strong organizational skills, ethical commitment, teamwork and clear communication; I deliver dependable, punctual support and seek opportunities to grow into leadership and training responsibilities.

Experience

Work history, roles, and key accomplishments

Member Service Agent

AHP Medical Insurance

Oct 2024 - Jun 2025 (8 months)

Resolved members' medical concerns, processed PCP/IPA changes, handled plan coverage/enrollment and eligibility inquiries, and scheduled dental appointments while assisting with prior authorizations and referrals.

Member Services Scheduling Referrals Remote Work

Customer Service Agent

Ibex Global

Mar 2022 - Apr 2024 (2 years 1 month)

Resolved customer issues related to POS systems, provided product and service information, conducted outbound issue tracking calls, and processed pending payments and accounting report troubleshooting.

Product Outbound Calling Issue Tracking Payments Processing Accounting Report Troubleshooting Customer Support Ticketing

Customer Service Agent

On Level Solutions

May 2021 - Dec 2021 (7 months)

Handled inbound calls to create accounts, enrolled users in trainings, courses and webinars, and performed account resets and reactivations to support user onboarding.

Inbound Account Creation Customer Onboarding CRM Troubleshooting

Supervisor / Assistant Administration

Quality Contact Center

Feb 2019 - Jun 2021 (2 years 4 months)

Supervised contact center operations and agents, managed administrative tasks including biweekly payroll and inventories, provided technical assistance, and coordinated training logistics and job fairs.

Team Supervision Payroll Processing Technical assistance Administrative Management Inventory Management Excel