Andrea Solorzano

I’m a Customer Operations and Training professional supporting global clients across technology, healthcare, and banking industries. I’m known for launching new programs, improving quality outcomes, and delivering scalable solutions that enhance customer experience and drive business results.

As an Accenture Instructor Analyst, I deliver training programs supporting AI data operations projects, enabling raters to apply quality standards, workflows, and client guidelines. I’ve served as the primary trainer for 5 active projects and backup for 5 more, coordinating onboarding, training delivery, stakeholder communication, and operational readiness for 10+ newly launched projects.

I lead New Hire Onboarding programs and manage high-volume training operations, coordinating 30+ sessions per month while delivering within the same week of request. I partner with Operations Managers, Project Managers, Quality teams, and leadership stakeholders to identify learning needs, address performance gaps, and implement improvement initiatives.

I also use data to drive change—analyzing quality trends, operational metrics, and root cause findings to deliver actionable recommendations. By combining targeted coaching and performance management, I help achieve over 90% quality performance among new hires within the first three weeks, while improving learner quality scores by 5–10% through individualized coaching.