Melissa Tello
@melissatello
I grow business banking relationships through prospecting, analytics, and branch leadership.
United StatesWhat I'm looking for
At PNC Bank, I grow small-to-medium business relationships through proactive prospecting, financial discovery, and tailored deposit, credit, treasury, and merchant services solutions.
I’ve led retail branch operations, mentored staff, analyzed financial metrics and sales KPIs, and implemented process improvements to strengthen service quality and operational throughput.
I bring 7+ years of leadership and customer relationship experience, with a focus on resolving escalations, managing risk, and maintaining KYC, AML, audit, and regulatory compliance.
Experience
Work history, roles, and key accomplishments
Drive business growth through proactive external prospecting, commercial portfolio development, and consultative relationship management. Conduct risk assessments and ensure compliance with KYC and AML standards.
Directed daily retail branch operations, mentored staff, and ensured regulatory compliance. Evaluated performance metrics and resolved high-priority customer escalations.
Managed client portfolio growth and delivered tailored financial product recommendations. Supported branch KPI tracking and resolved client inquiries with structured de-escalation.
Education
Degrees, certifications, and relevant coursework
Northeastern Illinois University
Bachelor of Business Administration, Business Administration
Pursued a Bachelor of Business Administration degree at Northeastern Illinois University.
State of Illinois
Commissioned Notary Public, Notary Public
Commissioned as a Notary Public by the State of Illinois.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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