Open to opportunities

Dannica De Jesus

@dannicadejesus

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Customer-focused sales and social media specialist skilled in CRM, lead qualification, and client retention.

Zimbabwe

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What I'm looking for

I seek a customer-facing role where I can drive lead conversion and retention using CRM best practices, social media engagement, and organized follow-ups in a collaborative, growth-oriented team.

I am a customer-focused sales and social media specialist with hands-on experience in appointment setting, lead qualification, and CRM management across automotive, CX, and hospitality platforms. I managed high-volume inbound/outbound calls, re-engaged inactive leads, supported pipelines, and handled content and community management for Facebook, Instagram, and TikTok.

I bring practical experience with Salesforce, HubSpot, Zoho CRM, Google Workspace, Microsoft Office, and several collaboration tools, and I am driven to improve customer retention and streamline workflows through organized follow-ups and consistent digital engagement.

Experience

Work history, roles, and key accomplishments

Social Media Manager

Le Memoir

Oct 2025 - Jan 2026 (3 months)

Managed Facebook, Instagram, and TikTok accounts, planned and scheduled content aligned with brand goals, and increased engagement through consistent posting and community management.

Social Media Management Content Planning Community Management Scheduling TikTok

Appointment Setter

Auto Dealership

Aug 2025 - Jan 2026 (5 months)

Managed 80–120 inbound and outbound calls daily, scheduled test drives, trade-in appraisals and service appointments, and re-engaged inactive leads via calls, SMS, and email to support sales and service teams.

Outbound Calling Appointments CRM Management Customer Support

Airbnb Ambassador

Intouch CX

Oct 2024 - Nov 2025 (1 year 1 month)

Assisted hosts with onboarding and platform navigation, supported listings and inquiries, performed basic data entry, and built relationships to improve host retention.

Customer Support Listings Management Data Entry Customer Retention Account Management Communication

Health Care Advocate

TeleTech

Feb 2023 - Feb 2024 (1 year)

Provided patient advocacy and support across channels, handled health-related inquiries, and assisted with case coordination to improve service outcomes.

Patient Advocacy Customer Support Phone Support Email Support Communication Problem Solving

Sales & Customer Service Representative

VXI Global

Aug 2021 - Oct 2022 (1 year 2 months)

Assisted customers via phone and digital channels, conducted needs assessments, recommended suitable products/services, and maintained accurate CRM records and follow-up documentation.

Customer Support Salesforce HubSpot Zoho CRM Phone Support