I am looking for opportunities to utilize my skills in virtual assistance, customer service, and team management. I seek a role that allows me to contribute effectively to a team, provide exceptional service to clients or customers, and continuously learn and grow in a dynamic environment.
DIOpen to opportunities
Danilo Borinaga III
@daniloiiiborinaga
I am an Experienced professional in general virtual assistance and customer service.
PhilippinesWhat I'm looking for
I'm Danilo C. Borinaga, III, an experienced professional in virtual assistance and customer service. At Wing Assistant, I led a mini-team, providing daily support, motivation, and coaching using tools like Discord and Google Suite. Previously, at Noelle Randall Coaching, I managed appointments, inquiries, and Zoom classes, utilizing Gmail, GoHighLevel CRM, and Zoom.
With a background at Amazon, I excelled as a supervisor/team lead, subject matter expert, and customer service representative. In these roles, I ensured exceptional customer service, met monthly metrics, and led client meetings using Amazon Tools. My diverse experience, coupled with a degree in AB Sociology from Caraga State University, equips me with the skills to excel in any virtual assistance or customer service role.
Experience
Work history, roles, and key accomplishments
FR* Manage a mini-team
* A daily check-in with VAs including Support, Motivation, and Occasional Coaching sessions
FRCall leads to confirm appointments
Monitor and Answer email inquiries
Monitor and Answer SMS inquiries
Monitor and Answer Community Platform inquiries
Monitor and Answer Support Team inquiries
Moderate/Co-host Zoom class and check for students attendance
Join Client Events
AM* Handled macro teams making sure that they provided
excellent customer service
* making sure that agents pass the monthly metrics by doing
* Making Daily performance Report
* Joining Client meetings
AM* Explaining policy implementation to fellow team members.
* Getting management approval or approving alterations in rules, procedures and policies.
AM* Delivering timely, accurate and professional customer service to Amazon customers
* Helping solve problems such as: locating a package; returning an item; or assisting a delivery driver to get a package to a customer on time
AMADMINISTRATIVE ASSISTANT - ASSISTANT GRAPHIC ARTIST
Jun 2016 - Mar 2020 (3 years 9 months)
* Handling data entry, managing documents, organizing files, and assisting with general office duties
* Scheduling Appointments, Answering Phone calls, order Entry.
* Involves understanding design principles, collaborating with creative teams, and utilizing graphic design software to produce layouts for print or digital media
Education
Degrees, certifications, and relevant coursework
Danilo hasn't added their education
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Availability
Open to opportunities
Location
PhilippinesAuthorized to work in
Salary expectations
20k-40k PHP
Job categories
Skills
Customer ServiceCall Center SupportCall Center OperationsCustomer Service OperationsCustomer Service Operations ManagementEmployee SupervisionTeam LeadershipQuality AssuranceTrainingMentoring CoachingExecutive AssistantAdministrative WorkEmail SupportPhone SupportCustomer SupportMonitoringOperations
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