Dani Goodwin

Provided excellent customer service and quality technical content via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment. Responsible for cross selling products to provide best and most beneficial experience for clients. Efficiently navigate multiple systems and applications to research, analyze and resolve requests, inquiries & concer

Processed loan account payments efficiently and assisted customers with issues related to public service loan forgiveness and loan application statuses. Addressed customer concerns via email and performed accurate data entry for customer and loan information. Managed claims processing as well as claim payments and ensured timely resolution.

Maintained a positive and professional attitude towards customers, skilled in verification, handling tax forms, fraud detection, and dispute resolution. Well-versed in cybersecurity and privacy protocols, proficient in navigating Windows and Google Chrome software. Conducted precise data entry for account verification and dispute management, and processed fraud claims and investigations.

Collected customer orders and processed payments, educating customers about coffee drinks and answering their questions. Assisted with inventory management and product knowledge, while maintaining a safe and sanitary work environment. Managed data entry for inventory and sales records.

Received customer orders and processed payments, decorating and designing gourmet cupcakes. Assisted with inventory and product knowledge, adhering to current safety protocols and guidelines. Performed data entry for inventory management and sales tracking.

Processed payments and prepared menu items, up-selling additional menu items to increase store profits. Communicated with customers regarding their orders and trained new employees on food handling and customer service skills.

Activities and societies: Culinary Instructional System Manager, Work Keys Certification, Congressional Recognition

Gained professional culinary training and developed skills in food safety management. Completed some college courses and acquired customer service and hospitality skills.