Daniel Zuniga

Delivers responsive customer support via a ticketing system, handling inquiries primarily through email and chat with a focus on accuracy, clarity, and professionalism. Triages and escalates complex cases to appropriate internal teams, ensuring timely resolution and a seamless customer experience.

Provided bilingual English & Spanish customer support via phone, email, and live chat, ensuring clear communication and thorough follow-up on every case. Accurately documented customer interactions, managed records and databases, and handled multiple support channels simultaneously in a high-paced environment.

Handled 50+ inbound customer calls daily, diagnosing and resolving technical issues efficiently while maintaining high customer satisfaction ratings. Identified customer needs and recommended relevant product upgrades and connected solutions, contributing to increased service adoption.

Currently pursuing a Bachelor's degree in Administrative Informatics.

Completed high school with a focus on sciences and humanities.