Emily Alejandra Barahona Mendoza

I've supported customers at Knoah Solutions de Honduras with payment issues, equipment troubleshooting, home security device sales, technician scheduling, and website and app navigation.

At IBEX, I processed legal documents in a back-office campaign, verifying required information and coordinating with stakeholders to keep internal processes moving smoothly.

I've also worked remotely as an interpreter for Megonetworks, facilitating communication during medical and dental appointments, legal consultations, 911 calls, school meetings, and social-service interactions.

I'm bilingual in Spanish and English at a C1 level, with a detail-oriented, service-focused approach and experience using omnichannel support tools including phone, live messaging, email ticketing systems, Zendesk, Teams, and Slack.