Daniel Worgan

At Raeko Solutions, I took a landlord-tenant support platform from concept to build, planning core workflows and coordinating freelance developers to deliver it.

I built a QR-code troubleshooting system that gives tenants interactive checklists before a callout is needed, and mapped the decision logic for an AI triage bot. I also created the fallback process that turns unresolved issues into digital support tickets routed directly to landlords.

I turn real tenant and landlord feedback into product changes, while writing feature briefs, onboarding guides, and FAQs that make the product easier to use. My day-to-day communication spans email, phone, and WhatsApp, including supporting people through urgent complaints.

Alongside product work, I bring 18 years of gas engineering experience diagnosing complex heating and mechanical faults under pressure. I explain technical issues in plain language, follow structured safety procedures, and produce detailed service and compliance documentation.