Open to opportunities

Muhammad Hassan

@muhammadhassan7

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Customer-focused technical support professional with electrical engineering expertise.

United Kingdom

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What I'm looking for

I seek a role blending technical support and customer service where I can resolve complex issues, mentor teammates, and improve system reliability in a collaborative, growth-focused company.

I am a customer-focused technical support professional with a BSCE in Electrical Engineering and hands-on experience in technical troubleshooting, system monitoring, and customer service across energy and automotive support roles. I have a demonstrated record of resolving complex customer complaints, mentoring junior technicians, and improving system reliability through root-cause analysis and proactive monitoring.

I excel at clear communication across phone, chat and email, CRM documentation, and working under pressure to maximise uptime and customer satisfaction. My projects include power-quality enhancement simulations and multiple PV installation certifications, reflecting a commitment to practical engineering solutions and continuous professional development.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

ArrowCars

Sep 2023 - Present (2 years 1 month)

Managed complex customer complaints across phone, chat and email, maintaining high satisfaction and training new staff to improve service quality and consistency.

Customer Support Phone Support Live Chat CRM Staff Training Ticketing

Technical Support Engineer

8MSolar

Nov 2021 - Jun 2023 (1 year 7 months)

Provided technical support for solar installations, analysed faults to minimise downtime, documented maintenance activities and coached junior technicians to improve team performance.

Solar PV Troubleshooting System Monitoring

Education

Degrees, certifications, and relevant coursework

NFC Institute of Engineering and Technology

Bachelor of Science, Electrical Engineering

2017 - 2021

Activities and societies: Projects: Power Quality Enhancement of NTDC Transmission Network Using Static Var Compensator; simulated 132 bus bar system on ETAP; PV installation certificates and seminars participation.

Completed a Bachelor of Science in Electrical Engineering with coursework and projects focused on power quality and PV installation between 2017 and 2021.