Tyler Loosemore

I’m a customer-focused technical support specialist with 7+ years resolving complex service issues across more than 15,000 customer environments. I’m known for logical troubleshooting, calm communication, and strong ownership of outcomes—especially in high-pressure cases with complex faults.

In my Field Service Technician role (VirginMedia), I resolved 50+ technical cases weekly across connectivity, hardware, and service issues. I diagnosed faults across software, infrastructure, and customer equipment layers, and I consistently maintained performance across productivity, customer satisfaction, and first-time resolution metrics.

I’m trusted with repeat and high-risk customer situations and I explain technical concepts clearly to non-technical customers. I also mentor new engineers, share troubleshooting techniques, and contribute to process improvement and knowledge sharing—making me well suited to remote technical support, customer success, and product specialist work within SaaS and technology teams.