Elinor Tomlinson

Remotely configured and completed installation of MFDs and printers upon delivery, achieving over £100K in cost savings for FY24 by eliminating the need for field engineer site visits. Implemented device authentication protocols and conducted remote user training sessions to familiarize staff with new device functionalities.

Acted as first-line support for field engineers, troubleshooting and resolving technical faults in gaming cabinets. Provided remote diagnostics, repair instructions, and part replacement guidance to ensure accurate and prompt problem resolution.

Delivered first-line technical support via inbound calls for broadband, TV, and phone services, guiding customers through troubleshooting procedures for hardware and software faults. Escalated complex issues to appropriate internal teams and coordinated with Openreach for external faults, monitoring and managing open issues until fully resolved.

Responded to sensitive calls involving the safeguarding of vulnerable adults and children, liaising with emergency duty social workers and managing respite requests for the elderly. Provided accurate information to the public regarding family safety services and processes, maintaining clear, compassionate communication with all stakeholders.

Booked and coordinated patient transport services, tailoring solutions to individual needs and communicating with healthcare professionals to ensure accurate transport logistics. Planned and managed daily vehicle routes, maximizing efficiency and meeting KPIs, while providing real-time support to crews and maintaining continuous updates with patients and hospitals.

Checked product specifications and manufacturing feasibility, managing urgent workload distribution in the absence of supervisors. Liaised with customers to resolve queries and confirm order details, ensuring smooth operations and customer satisfaction.

Entered and maintained data within a bespoke CRM system, ensuring accuracy and integrity of information. Created and processed invoices using Sage for the accounts team, contributing to efficient financial operations.

Handled 999 emergency calls, coordinating with multiple emergency services to ensure rapid response and effective incident management. Used medical software to update GPs on incident outcomes and details, facilitating seamless information flow.

Achieved a Distinction* in A-Level Diploma in IT and A-Level Subsidiary Diploma in IT. Also completed an A-Level in Health and Social Care, earning a Grade C.

Completed 7 GCSEs with grades A*-C. Subjects included English, Maths, and Science.