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Daniel Smith

@danielsmith6

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Production Support Analyst at CoxHealth supporting payroll systems and leading a 23-workstation hardware refresh.

United States

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At CoxHealth, I oversee payroll and document self-service systems, process bi-weekly payroll, and provide balance reports and SQL queries to accounting and data analysis teams.

I also serve as the help desk escalation point for third-party application issues and led a hardware refresh project for 23 workstations.

Previously, at Burrell Health and JMark, I handled asset management, device deployments, and user technical support. At Signal Food Stores, I balanced accounts payable and receivable and trained employees in cash control and currency transactions.

Experience

Work history, roles, and key accomplishments

Current

Production Support Analyst

Current

CoxHealth

Oct 2022 - Present (4 years 1 month)

Oversee administration of payroll systems including Kronos, MHC, and Document Self-Serve, ensuring optimal performance and reliability. Handle bi-weekly payroll processing, generate balance reports and SQL queries, and act as primary help desk escalation point.

Kronos MHC Document Self Serve SQL Payroll Processing Help Desk Support Hardware Refresh Documentation

Senior Asset Management Specialist

Burrell Health

Sep 2018 - Oct 2022 (4 years 1 month)

Managed and distributed assets valued at over $10 million, provided training on equipment, executed application installations, and administered system images and mobile devices. Oversaw procurement and decommissioning of devices.

Asset Management MobileIron Application installation System Imaging Procurement Decommissioning Training

Service Technician

JMark

Jul 2014 - Sep 2018 (4 years 2 months)

Performed application installations on hundreds of laptops and desktops, managed inventory and distribution of assets, and provided help desk technical support. Supervised recycling and decommissioning of devices.

Application installation Inventory Management Help Desk Support Password Resets Account Unlocks Asset Tracking

Assistant Manager

Signal Food Stores

Mar 2004 - Apr 2011 (7 years 1 month)

Balanced accounts payable and receivable, supervised a team of 5 employees, managed inventory and merchandise, and coordinated vendor check-ins. Trained over 25 employees in cash control and developed security procedures.

Accounts Payable Accounts Receivable Team Leadership Inventory Management Vendor Management Training Security Procedures

Education

Degrees, certifications, and relevant coursework

Missouri State University

Bachelor of Accounting, Accounting

Activities and societies: President of Accounting Club/IMA Chapter from May 2009 to May 2010; member of Accounting/IMA Club from August 2008 to May 2010.

Bachelor of Accounting with a minor in Communications, completed in May 2010.