Anand Parasram
@anandparasram
I lead operations, payroll, and technical support teams to improve service delivery.
United StatesWhat I'm looking for
I've led operations, payroll, quality, and technical support work at Foranne Manufacturing, Center City Legal Reporting, and FingerCheck LLC. I improve team performance through daily alignment, training, reporting, process improvements, and hands-on client support.
At FingerCheck, I supervised software support specialists, handled complex payroll and Tier 2–3 client issues, supported audits, and used Salesforce for case management and quality assurance. Earlier at E-Networks, I resolved internet, network, VoIP, fiber optic, and help desk issues remotely and onsite.
Experience
Work history, roles, and key accomplishments
Inspection Supervisor / Payroll Processor
Foranne Manufacturing
Nov 2024 - Jan 2026 (1 year 2 months)
Led daily production meetings and oversaw timecard accuracy, payroll processing, and quality inspections. Implemented process improvements that reduced payroll errors by 20%.
Call Center Support Supervisor
Center City Legal Reporting
Jul 2024 - Nov 2024 (4 months)
Supervised team leads, managed accounts, and conducted interviews and training. Monitored live calls and audited outbound actions for quality assurance.
Software Support Supervisor
FingerCheck LLC
Mar 2020 - Jun 2023 (3 years 3 months)
Led a team of software support specialists, managed payroll processing, and collaborated with clients and third-party vendors. Spearheaded offshore support projects and conducted quality assurance evaluations.
Level 2 Technician / Technical Support
E-Networks Inc
Sep 2014 - Feb 2017 (2 years 5 months)
Provided technical support for fiber optic and WiMax internet connections, IP TV boxes, modems, and routers. Resolved tier 1 and 2 help desk issues and maintained Cisco equipment.
Education
Degrees, certifications, and relevant coursework
Trailhead
Salesforce Administration, Salesforce Administration
Currently pursuing Salesforce Administration certification.
CompTIA
CompTIA Network+, Information Technology
2008 - 2008
Earned CompTIA Network+ certification from January to May 2008.
CompTIA
CompTIA A+, Information Technology
2008 - 2008
Earned CompTIA A+ certification from January to May 2008.
Global Technology
Certificate, Computer Science
2007 - 2007
Studied computer science and business-related subjects from January to September 2007.
The Business School
High School Diploma, General Studies
Completed high school education, earning a diploma in April 2006.
Global Technology
Certificate, Business
Completed coursework in business management, business administration, and office administration.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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