Zach Parker

Produced recurring revenue, new-business, renewal, and incentive reports for sales leadership; maintained and validated Excel reporting models using advanced functions. Supported performance-based incentive programs and researched exceptions and calculation discrepancies.

Coordinated enterprise employee onboarding, access provisioning, and deactivation workflows while maintaining confidential records. Created Excel tracking tools and supported weekly Power BI reporting; helped coordinate a high-volume access removal initiative completed ahead of schedule.

Managed day-to-day operations, staffing, customer service, vendor coordination, and financial performance. Built Excel PivotTable-based reporting for ownership and leadership, and resolved billing and payment discrepancies.

Diagnosed hardware and software issues across laptops, tablets, and point-of-sale equipment. Advanced to lead role supervising approximately 10 technicians, assigning work, supporting training, and resolving complex technical exceptions.

Completed the Google Data Analytics Professional Certificate, covering data analysis and visualization skills.

Earned the Microsoft Certified: Azure Fundamentals certification, demonstrating foundational knowledge of cloud services.

Completed coursework in Commercial Entertainment at Columbia State Community College.

Earned a high school diploma from La Vergne High School.