Ann Marie Stevens

Provide technical support for supply chain, fiscal management, HR, payroll, time and attendance, and staffing applications across three medical facilities. Troubleshoot software issues, determine root cause, update configurations, and communicate resolutions to end users and senior management.

Accountable for Quality Assurance deliverables, troubleshooting software defects, and determining root cause. Managed automated testing team, coordinated regression testing, and resolved escalated customer issues.

Responsible for all phases of QA testing on base and customer-modified Point of Sale product. Researched and determined root cause of software issues reported by national retailers and provided detailed documentation to programming.

Project lead for national account system enhancements and new products. Provided support for implementations, compiled reports, and researched and corrected operational and systems issues.

Audited federal and state returns using automated and manual methods. Successfully completed the tax preparation class.

Conducted audits at retail centers throughout New England and reported results to the president of regional marketing company. Instructed customer service training sessions for managers.