Daniel's Herrera Calero

Processed 500+ back end order cases per shift across phone queues, processing workflows, and fraud screening streams in Mainframe, FES, and SAP, sustaining a 95% quality score. Audited product and destination compliance against cross border shipping restrictions, flagging 15% of reviewed orders per shift with zero regulatory violations.

Led 3 to 5 concurrent U.S. payroll implementations for home care agencies and skilled nursing facilities, configuring 6+ modules per client including Direct Deposit, Tax Service, PTO, and ESS. Owned payroll tax document intake across all 50 states, validating Federal EIN proofs, State Withholding and SUI registrations, and Power of Attorney forms in WinkClient and Salesforce.

Maintained 99% data accuracy across 250+ daily employee and compliance records, auditing KYC documentation and reconciling HRIS data against source files. Reduced data discrepancies by 35% by writing and rolling out standard operating procedures for record validation and audit preparation.

Rebuilt onboarding and training content for new operations hires, cutting ramp up time by 30% and raising first month quality scores across rotating shifts.

Built and curated an internal knowledge base of 80+ articles covering policy, escalation paths, and verification steps, reducing repeat agent questions by 25% in the first quarter.

Led a team of 10 to 15 specialists handling AML and KYC reviews for international money transfers, using iovation, Melissa Data, and Whitepages to verify identity and screen for risk. Lifted team KPIs by more than 90% through targeted coaching, quality calibration, and weekly performance reviews against compliance accuracy targets.

Designed onboarding and development plans for financial services advisors, reducing new hire ramp up time by 30% while protecting regulatory accuracy on a consumer banking program. Coached advisors on documentation standards and escalation judgment, keeping audit findings below 5% across the program.

Resolved 500+ merchant and customer interactions per month while holding a 4.96 out of 5 satisfaction rating, applying policy precisely across refunds, account changes, and order disputes.

Managed end to end B2B partner cases with a 0% missed case rate, investigating account, billing, and fulfillment issues across interconnected internal systems.

Audited product, order, and customer records for accuracy, correcting data integrity gaps and lowering recurring entry errors by 20% across the order database.

Achieved a 95% de escalation success rate on digital services cases while enforcing account security and compliance policies on every contact.

Served U.S. banking customers on the Capital One account in English and Spanish, verifying identity and account activity under strict compliance protocols with a 92% quality score.

Bachelor in Accounting, currently in progress.

Grade: 93.10/100

Bachelor in Business Administration with emphasis in Human Resource Management, graduated in November 2026 with a GPA of 93.10 out of 100.

SAP Human Capital Management Key User certification completed in May 2026, 50 hours, Credly verified.

Oracle Fusion Cloud Applications HCM Process Essentials Certified, completed in October 2026.

Excel Data Management Including Pivot Tables certification completed in April 2026.

AI Fluency: Framework and Foundations certification completed in September 2026.

Global Hiring Fundamentals and International Payroll Fundamentals certifications completed in September and October 2026.

Gusto Payroll Certification completed in September 2026.

Operational Analysis of Suspicious Transaction Reports and Combating Terrorism Financing certification completed in September 2026.

Generative AI Fundamentals and AI Agent Fundamentals certifications completed in October 2026.