Guille Mendez

I’m a professional with over 3 years of experience in payroll operations, customer service, financial processes, and case management within high-volume Shared Services environments. I focus on payroll validation, discrepancy resolution, document management, and SLA compliance while maintaining confidentiality and audit readiness.

In my most recent role, I managed payroll-related processes such as employee account updates, leave requests, and payroll entries—ensuring accuracy and SLA compliance. I investigated timesheet issues and payroll discrepancies, performed data review, and maintained detailed documentation for operational and payroll processes.

Across HR, Finance, and Operations, I collaborate to resolve issues quickly and improve process efficiency. I also managed 30+ daily cases with strong attention to detail and customer service standards, while supporting continuous improvement and process standardization efforts.

Earlier experience strengthened my client-facing and troubleshooting skills through roles in customer service (including collections, reconciliations, and reporting support), technical support (L1 troubleshooting and escalations), and sales. I bring advanced Excel proficiency and hands-on experience with CRM and ticketing platforms to keep work organized, measurable, and responsive.