Daniel Quaicoe
@danielquaicoe
Epic & MyChart Support Analyst who delivers rapid, clinician-ready healthcare IT solutions.
ZimbabweWhat I'm looking for
I’m an IT professional with 5+ years supporting Epic systems, specializing in pre and post Go-Live implementations, clinician training, and technical troubleshooting. I focus on fast resolution and clear guidance so clinicians can keep workflows moving.
I support Epic Ambulatory/Inpatient care and critical modules like ClinDoc and CPOE, Beacon, Stork, and OpTime. I handle 80–100+ tickets per day and triage complex issues through ticketing systems and telecommunication, resolving 95% of technical issues on the first contact.
Training is a core part of my impact—I’ve delivered clinician training that resulted in a 25% increase in system proficiency. I provide one-on-one support for order workflows, documentation navigation, InBasket management, and personalized lists, and I guide teams through upgrades and enhancements.
Beyond Epic application support, I troubleshoot login, network connectivity, and printing issues to a 99% completion rate, including Citrix access resets for clinicians and providers. I also manage MyChart activations (120+ per week) with an average call time of under 4–5 minutes, improving patient onboarding and security.
Experience
Work history, roles, and key accomplishments
Epic Support Analyst
UConn Health
Mar 2021 - Present (5 years 3 months)
Provided remote help desk support for Epic Ambulatory/Inpatient and clinical documentation modules, resolving 80–100+ tickets/day and 60–100+ calls/day with ~95% first-contact issue resolution. Triaged and escalated incidents, trained clinicians on CPOE/ORDERS and ClinDoc workflows, and supported MyChart activation (120+/week) and Citrix/identity access issues.
Financial Administrator
Applied Industries
Apr 2019 - Dec 2020 (1 year 8 months)
Managed 100+ financial accounts, reconciling balances and coordinating with internal Credit/Cash and external Accounts Payable teams to ensure accurate statements, credits, invoices, and settlement documentation. Handled 100+ lien waivers and proformas and worked on account funds reconciliation valued at $1,000,000+ daily to support correct payments.
Campaign Manager
City Council Campaign
Oct 2018 - Nov 2019 (1 year 1 month)
Led overall campaign strategy for Carol Beckerle’s City Council campaign, coordinating fundraising events, community outreach, and social media/marketing activities for a successful election. Provided candidate messaging and communication training, including speech writing and event planning to reflect community needs.
Education
Degrees, certifications, and relevant coursework
University of Dayton
Bachelor's Degree, Public Relations
2017 -
Activities and societies: Graduated member of PRSSA (Public Relations Student Society of America). Minor: Psychology.
Earned a bachelor's degree in Public Relations (English focus) at the University of Dayton. Member of PRSSA and completed a minor in Psychology.
Availability
Location
ZimbabweAuthorized to work in
United StatesSalary expectations
Job categories
Skills
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