Omari Liggins
@omariliggins
Epic Ambulatory Support Team Lead delivering tier-2 workflow training, go-live readiness, and data-driven ticket resolution.
United StatesWhat I'm looking for
I’m a CPhT and Epic-focused support professional who leads ambulatory teams while delivering Tier 2 Epic applications support. I’ve supervised and coordinated Epic credentialed training for teams of 5 to 25 resources, with a clear focus on fast, accurate workflow resolution.
In multiple healthcare systems, I’ve owned ticket queues and ensured issues were assigned to the correct eClinical Works application. I support leadership with daily ticket metrics, participate in daily management huddles, and translate operational updates into actionable guidance for end users.
I also bring hands-on go-live and technical rehearsal experience—testing end-use devices, reviewing scripts with Epic build teams, submitting and escalating ServiceNow tickets, and transitioning into Tier 2 ATE support. Beyond Epic, I’m skilled in workflow training for registraton/scheduling and in teaching templates and personalization so providers and staff can work with confidence.
Experience
Work history, roles, and key accomplishments
Provided provider workflow training and coordinated with nursing staff on registration and scheduling. Instructed end users on accessing templates/personalization and entering issues in the Epic ticketing system.
Supported providers with workflow training and worked with surgical staff on registration and scheduling. Educated users on accessing templates/personalization and entering issues in the Epic ticketing system.
Provided workflow training to multi-specialty end users and coordinated with clerical staff on registration and scheduling. Instructed users on accessing templates/personalization and submitting issues through the Epic ticketing system.
Supported occupational and physical therapists with workflow training and worked with clerical staff on registration and scheduling. Guided end users and therapists on accessing templates/personalization and entering issues in the Epic ticketing system.
Technical Dress Rehearsal Analyst
University of Miami Health
Jun 2024 - Oct 2024 (4 months)
Tested workstations, printers, signature pads, and barcode scanners across University of Miami-Doral sites ahead of Epic go-live and reviewed test scripts with Epic build teams. Submitted and escalated ServiceNow tickets and transitioned to Tier 2 ATE support during go-live.
Ambulatory Support Team Lead
Mount Sinai Hospital
May 2024 - Jun 2024 (1 month)
Led Tier 2 Epic applications support and managed ambulatory/orders monitor ticket queues, ensuring issues were routed to the correct eClinical Works application. Trained and supervised teams of 5–25 and provided daily ticket metrics during management huddles.
Education
Degrees, certifications, and relevant coursework
Stepful Inc, NYC
Pharmacy Technician Certification, Pharmacy Technician
2024 - 2025
Completed a Pharmacy Technician Certification program at Stepful Inc in New York City from October 2024 to June 2025.
University of Las Vegas, Nevada
Pre-nursing, Pre-nursing
2022 - 2024
Completed pre-nursing studies at University of Las Vegas, Nevada from August 2022 to December 2024.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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