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Brian Haggins

@brianhaggins

Message

I optimize Epic clinical systems, patient portals, and workflows for healthcare organizations.

United States

Message

I've supported Epic clinical systems, patient portals, and enterprise IT environments for more than 10 years, most recently as an Epic Business Analyst at Leidos.

At Leidos, I manage incidents and change requests across Epic Ambulatory, MyChart, and Care Everywhere. I research, test, and implement workflow improvements; lead upgrades with vendors; and validate builds to support stable, compliant deployments.

Previously at Trinity Health of New England, I supported Ambulatory, MyChart, and Haiku ticket queues, configured secure user access, and coordinated cross-functional project resources across multiple locations.

I began in frontline IT and desktop support at RiverBend Medical and MassMutual, where I resolved technical issues across clinical, administrative, and enterprise desktop environments. I bring practical problem-solving, technical precision, and a focus on dependable user support.

Experience

Work history, roles, and key accomplishments

Epic Business Analyst

Leidos

Feb 2019 - Feb 2026 (7 years)

Managed and resolved system incidents and change requests across Ambulatory, MyChart, and Care Everywhere applications. Led application upgrades and enhancements, executed project builds, and served as a liaison between clinical stakeholders, IT teams, and vendors.

Epic Systems Ambulatory Applications MyChart Incident Management Change Management Workflow Optimization Interface Monitoring System Configuration Cross Functional Collaboration Stakeholder Engagement Vendor coordination Root Cause Analysis SLA Management

Epic Analyst

Trinity Health Of New England

Feb 2016 - Feb 2019 (3 years)

Managed Ambulatory, MyChart, and Haiku ticket queues, resolving user incidents and implementing change requests. Provisioned secure access, optimized workflows, and coordinated cross-functional resources for project delivery.

Epic Systems MyChart Incident Management Change Management Workflow Optimization System Configuration Build Verification Testing (BVT)Cross Functional Collaboration Project Coordination

IT Customer Support

Riverbend Medical

Jan 2013 - Feb 2016 (3 years 1 month)

Provided frontline technical support to providers and staff, managed IT support email and call queues, and processed MyChart activation and proxy account requests. Escalated complex issues to ensure resolution within service level standards.

Technical Support MyChart Customer Service Issue Resolution Escalation Management

Desktop Support Analyst

Massmutual

Dec 2011 - Dec 2012 (1 year)

Delivered hardware and software support for Dell, IBM, and HP desktops and laptops. Managed ticket queue for low to high-priority incidents, supported VDI/Thin Client environments, and resolved OS and application issues.

Hardware Support Software support Incident Management VDI Thin Clients Troubleshooting