At eMAG IT Research, I troubleshoot high-severity incidents across payments, GDPR, security, supply chain, returns, targeting, and campaigns. I use Kibana, HeidiSQL, and RabbitMQ to investigate root causes, resolve backend issues, manage escalations, and support SLA adherence.
I've standardized diagnostic workflows through Confluence runbooks, mentored colleagues, and handled GDPR and payment-processing incidents involving card processing, BNPL, and Slice. Earlier, I supported customers and public brand communications for eMAG, Fashion Days, and Wolf, and managed international client acquisition and retention in financial services.
