RPRazvan Paduraru
@razvanpaduraru
Results-driven professional with exceptional communication and problem-solving skills.
RomaniaWhat I'm looking for
As a highly motivated and adaptable individual, I have developed a strong background in complaint analysis, customer service, and process improvement. With a proven track record of achieving high performance indices and receiving recognition as a top achiever in my specialisation, I am confident in my ability to drive results and contribute to a culture of customer fair treatment.
Throughout my career, I have demonstrated strong problem-solving skills, strategic thinking, and a keen eye for detail. My experience in handling formal complaints, identifying and resolving issues, and implementing improvements has equipped me with the skills to navigate complex problems and negotiate the best outcomes.
I am a team player with a strong work ethic, always looking for opportunities to learn and grow. My ability to view the big picture and adapt to fast-paced environments has allowed me to thrive in hyper-growth settings and make a meaningful impact on the organisations I have worked with.
Experience
Work history, roles, and key accomplishments
Insurance Representative
ASIROM - Vienna Insurance Group
Nov 2011 - Present (13 years 7 months)
Developed and maintained a portfolio of clients for life and non-life insurance products.
Complaints Analyst
Revolut LTD
Feb 2024 - Present (1 year 4 months)
Responsible for handling formal complaints within regulatory deadlines, prioritizing cases, and negotiating outcomes while maintaining company reputation. Collaborated with legal departments and improved internal processes.
L2 Customer Specialist
Revolut LTD
Sep 2022 - Feb 2024 (1 year 5 months)
Provided remote client support in accounts and retail, managed schedules, and maintained high performance metrics. Achieved Guru status by mentoring new agents.
Warehouse Boss
Estrade Distribution SRL
Jul 2021 - Nov 2021 (4 months)
Organized shifts, allocated tasks, and performed inventory management. Improved employee performance and resolved ERP software issues.
Warehouse Manager
SC NMO Vending SRL
Jul 2019 - Nov 2020 (1 year 4 months)
Managed warehouse operations, stock picking, and client support. Successfully increased inventory and sales during the pandemic.
Developer Assistant
Fire Group BVBA Belgium
Oct 2013 - Feb 2019 (5 years 4 months)
Created help files and translated content for the Octopus application while assisting in web design and network administration.
Debt Collector
Gi Group Staffing Company
Dec 2011 - Nov 2013 (1 year 11 months)
Managed debt collection processes, provided customer service, and developed payment plans for clients with outstanding debts.
Door-to-Door Salesperson
RDS-RCS
Nov 2011 - Dec 2011 (1 month)
Engaged potential customers in discussions to contract new telecommunication services.
Deputy Store Manager
PROGES SRL
Jan 2011 - Nov 2011 (10 months)
Oversaw sales processes, managed stock, and coordinated sales representatives while achieving top sales performance.
Telecommunications Engineering Technician
DELTANET SRL
Jul 2008 - Oct 2009 (1 year 3 months)
Provided technical support and maintenance for telecommunications systems.
Education
Degrees, certifications, and relevant coursework
Razvan hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
RomaniaAuthorized to work in
Social media
Job categories
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