At Atos / Eviden, I provide L2 technical and application support for enterprise environments. I supported Michelin Romania as part of a team responsible for maintaining 122 applications across Central and Eastern Europe.
For Vodafone Enterprise, I worked as Incident Manager, managing Priority 1 incidents with a 4-hour resolution SLA and coordinating technical teams. I also used Citrix virtualized environments and Citrix NetScaler for incident investigation, application access, and troubleshooting.
My work has also included supporting the Romanian 112 Emergency Project as an Oracle BI Specialist and supporting Philip Morris with Microsoft Office 365 and Microsoft Intune configuration. Earlier, at Arvato Services SRL, I progressed from Customer Service Representative to Shift Lead and coordinated teams during assigned shifts.
