Open to opportunities

Daniel Matthews

@danielmatthews

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Detail-oriented professional with experience in retail and administrative tasks.

United States

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What I'm looking for

I am looking for a role that values accuracy and attention to detail, with opportunities for growth.

I am a detail-oriented and customer-focused professional with a diverse background in retail, security, sales, and administrative tasks. My experience includes working as a Retail Sales Associate at LeConte Men’s Clothier, where I honed my customer service skills and became proficient in using Lightspeed Retail POS for transaction processing and inventory management. I also utilized QuickBooks for invoicing and reporting, showcasing my ability to handle financial tasks with accuracy and attention to detail.

In addition to my retail experience, I have worked as a Licensed Insurance Agent, where I provided support to over 200 clients, matching their needs with appropriate health insurance coverage. My roles have required strong multitasking abilities and a commitment to maintaining confidentiality, which I have consistently demonstrated throughout my career. I am now seeking to leverage my skills in a data entry or payroll position, where I can contribute to a team while continuing to grow professionally.

Experience

Work history, roles, and key accomplishments

Current

Retail Sales Associate

Current

LeConte Men’s Clothier

Oct 2022 - Present (2 years 9 months)

Greeted customers and demonstrated excellent customer service skills, providing knowledgeable recommendations and processing purchases and returns using Lightspeed Retail POS system. Assisted with inventory management, including receiving and stocking merchandise, and utilized QuickBooks to enter invoices, manage credits, and generate reports.

Customer Service Lightspeed Retail POS Quickbooks Inventory Management Sales

Licensed Insurance Agent

American Health Plans

Aug 2021 - Oct 2022 (1 year 2 months)

Handled calls for customers seeking health insurance plans, assessing their needs and matching them with appropriate coverage options. Provided support for over 200 clients, including service inquiries and updates.

Customer Service Sales Client Management Health Insurance Communication

Delivery Driver

Hungry Howie's

Jan 2020 - Jul 2021 (1 year 6 months)

Took customer orders and delivery information accurately. Prepared and delivered pizza orders on time.

Customer Service Order Taking Food Preparation Delivery Time Management

Security Officer

DK Security

May 2018 - Dec 2020 (2 years 7 months)

Patrolled public areas to identify and resolve unsafe conditions, and defused conflicts using de-escalation and crisis management techniques. Secured buildings by monitoring access points and ensuring safety protocols.

Security Operations Conflict Resolution De Escalation Techniques Crisis Management

Delivery Driver/Cashier

Sears Appliance & Hardware

Oct 2018 - Jul 2019 (9 months)

Restocked shelves and processed customer checkouts. Delivered and installed appliances in customers’ homes, and assisted in loading and unloading equipment from delivery trucks.

Customer Service Inventory Management Logistics

Patrol Officer

Ferris State University Dept. of Public Safety

Oct 2017 - May 2018 (7 months)

Patrolled campus grounds at night ensuring safety and security. Secured parking lots and buildings, and reported suspicious activities while supporting police operations.

Security Reporting Public Safety

Education

Degrees, certifications, and relevant coursework

Armada High School

High School Diploma, General Studies

Completed high school education.

Ferris State University

Associate's Degree, Criminal Justice

Completed an Associate's Degree in Criminal Justice. Studied various aspects of the criminal justice system, preparing for a career in law enforcement or related fields.