Open to opportunities

Daniel Mafukidze

@danielmafukidze

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IT infrastructure and customer success specialist driving ERP, cloud, and automation improvements.

Zimbabwe

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What I'm looking for

I seek roles where I can lead ERP and cloud implementations, improve processes through automation, deliver client success, and grow technically in collaborative teams.

I am an IT infrastructure and customer success specialist with over five years' experience implementing and supporting ERP, cloud platforms, and workflow automation. I have delivered measurable efficiency gains—such as a 15% improvement in project deadline completion—and reduced operational costs by up to 30% through careful analysis and optimizations.

I excel at end-to-end implementations, client training, and tier‑2 support across Google Cloud, AWS, Zoho ERP, CaseWare, and Kofax solutions, and I prioritize reliability, scalability, and client satisfaction while fostering collaborative, cross-functional teamwork.

Experience

Work history, roles, and key accomplishments

Customer Success Consultant

July 28 Group

Jun 2024 - Dec 2024 (6 months)

Delivered automation and workflow solutions that improved project deadline completion efficiency by 15%, scoped and managed client implementations, and led training for CaseWare and Tungsten Kofax to increase product adoption.

& Customer Success Workflow Automation Zoho CRM Google Cloud Data Migration

IT Internal Consultant

July28 Group

Dec 2023 - Jun 2024 (6 months)

Administered Zoho ERP and CaseWare cloud infrastructures, provided tier-2 support for Kofax, managed Google Cloud resources, and implemented backup and disaster recovery practices targeting 99% uptime.

Zoho Google Cloud System Administration Backup And Recovery Network Security

ICT Officer

Deicov Holdings

May 2023 - Nov 2023 (6 months)

Configured and maintained on-premise servers, networks and VPNs, implemented backups and cybersecurity protocols, and introduced Microsoft 365 and Pastel projects that boosted productivity by 30%.

Networking VPN Backup Cybersecurity IT Asset Management

System Support Analyst

WaerSystems

Jun 2021 - Feb 2023 (1 year 8 months)

Provided end-to-end support and customization for WAERlinx, managed deployments and UAT using JIRA, and supported client Linux VMs on AWS and Google Cloud to improve system reliability.

WAERlinx AWS Google Cloud Linux Jira UAT Software Customization Troubleshooting

System Technical Support Analyst

Willdale Ltd

Jul 2019 - Jun 2021 (1 year 11 months)

Migrated Sage to Palladium ERP, implemented VoIP and cloud Exchange, established an IT helpdesk, and maintained virtualized PBX infrastructure to minimize service interruptions.

Palladium ERP VoIP Hyper V HelpDesk+Virtualization

Call Center Agent

Webdev Zimbabwe

Feb 2018 - Sep 2018 (7 months)

Handled high-volume customer inquiries, escalated technical issues, and conducted API integration testing for Paynow Gateway using PHP, C#, and Java to ensure successful integrations.

Customer Support API Testing PHP C++Java Ticketing Systems Escalation Management

Education

Degrees, certifications, and relevant coursework

Midlands State University

Bachelor of Science (Honours), Information Systems

2017 -

Bachelor of Science (Honours) in Information Systems completed at Midlands State University; focused on information systems concepts and practical IT applications.