Open to opportunities

blessing nwala

@blessingnwala

Cloud Infrastructure & Customer Success Engineer improving reliability, identity security, and incident resolution for enterprise systems.

Zimbabwe

Message

What I'm looking for

I’m looking for a team that values reliable cloud operations, strong identity security, and fast incident recovery. I want to automate monitoring, partner across engineering/security/ops, and turn complex escalations into clear, repeatable solutions.

I’m a Cloud Infrastructure & Customer Success Engineer who helps enterprise teams operate and adopt cloud-based services reliably. I support cloud-connected infrastructure and identity platforms, guide technical issue resolution, and manage escalations so critical systems stay accessible.

In incident-heavy environments, I lead structured root cause analysis to improve operational outcomes—cutting MTTR by 45% by investigating logs and network traffic. I also strengthen authentication and access reliability, reducing unauthorized access attempts by 42% through enterprise SSO, MFA, and conditional access across cloud identity platforms.

Operationally, I drive automation and smarter monitoring to keep teams ahead of issues, including reducing backlog by 30% by improving workflows and log monitoring. I further reduce infrastructure risk by implementing network segmentation, firewall policy enforcement, and access controls in regulated environments, cutting exposure risk by 40%.

I’ve also worked in cloud security operations and infrastructure administration, where I monitored system health, investigated security events, and used Splunk log analysis and Wireshark packet capture to sharpen detection. I’m hands-on with IAM and endpoint security, and I care about clear documentation—developing technical KB articles and operational guidance to speed up resolution across distributed teams.

Experience

Work history, roles, and key accomplishments

Current

Cloud Infrastructure Engineer

Current

Genentech

Jul 2025 - Present (11 months)

Supported enterprise cloud-connected infrastructure and identity services for 5,000+ users, maintaining 99% operational reliability and resolving business-critical escalations. Reduced provisioning time by 60% and unauthorized access incidents by 50%+ by implementing SSO, MFA, and conditional access, while improving compliance to 95%+ via MDM and identity governance integration.

Incident Management Root Cause Analysis Google Workspace Administration SSO MFA Conditional Access ServiceNow MDM And Device Enrollment Workflows

Cloud Security Operations Analyst

Bowling Green State University

Aug 2024 - May 2025 (9 months)

Monitored enterprise infrastructure health and investigated security events, improving incident detection using Splunk log correlation. Identified and remediated 12 critical vulnerabilities and increased endpoint compliance from 82% to 98% by automating vulnerability prioritization and remediation workflows.

Splunk Vulnerability Management Authentication Event Correlation End Point Compliance

IT Infrastructure Engineer

Julius Berger Plc

Oct 2021 - Aug 2023 (1 year 10 months)

Provided enterprise infrastructure and customer success support across a 5,000+ user multinational environment, reducing MTTR by 45% through structured incident management and root cause analysis. Migrated legacy authentication to SSO/OAuth, administered Google Workspace, and troubleshot TCP/IP, DNS, and firewall policy issues to minimize service disruption.

Incident Management Root Cause Analysis Google Workspace Administration TCP IP DNS Authentication

Infrastructure Systems Administrator

PJ Rapha Care Clinic

Sep 2019 - Oct 2021 (2 years 1 month)

Built and maintained secure infrastructure environments for healthcare applications, implementing identity governance and endpoint security that reduced inactive accounts by 60%. Implemented network segmentation to reduce exposure risk by 40%, integrated EMR systems with patient databases via secure API connectors, and developed the organization’s first incident response and compliance monitoring

Identity Governance Endpoint Security Segmentation Incident Response Compliance Monitoring EMR Integration