Open to opportunities

Jasmine Ferrell

@jasmineferrell

Message

Patient access and customer service professional delivering HIPAA-compliant, high-accuracy patient experiences.

United States

Message

What I'm looking for

I’m looking for a fast-paced patient access role where I can deliver HIPAA-compliant registration, accurate scheduling, and exceptional support for patients, providers, and administrative teams.

I’m a dedicated Patient Access Representative and Medical Receptionist focused on delivering exceptional patient experiences with HIPAA compliance and accurate handling of sensitive information. I register patients, verify demographics, insurance, and financial details, and keep electronic medical records organized and up to date.

I also bring strong customer service expertise from high-volume call center and front-desk work. I manage inbound and outbound communications, process payments accurately, document interactions, and escalate complex concerns appropriately to ensure timely resolution.

Recognized for outstanding patient support and reliability, I consistently meet or exceed productivity and patient satisfaction goals. I’m trained in HIPAA, CPR, and Medical Office Administration, and I thrive in fast-paced healthcare environments while partnering with providers, nurses, and administrative teams.

Experience

Work history, roles, and key accomplishments

Current

Patient Access Rep / Receptionist

Current

Methodist South

Jan 2025 - Present (1 year 6 months)

Registered patients and verified demographic, insurance, and financial information while collecting copayments and processing payments accurately. Maintained electronic medical records and ensured HIPAA compliance, while scheduling appointments and coordinating referrals.

Patient Registration Insurance Verification Prior Authorizations Appointment Scheduling HIPAA compliance Medical Records Management Front Desk Operations Customer Service Data Entry Confidentiality Microsoft Office Suite

Customer Service Representative

Methodist University

Jan 2023 - Jan 2025 (2 years)

Assisted customers with account inquiries, service requests, and issue resolution using high-volume inbound and outbound communications. Documented interactions in company databases, processed payments, and protected confidential customer information while meeting service and productivity goals.