christie proaps

Greets patients and manages front‑end registration, coding, insurance verification, and daily cash reconciliation to ensure accurate billing and efficient clinic flow.

Managed patient admissions including intake, insurance and billing verification, consent collection, and coordination of bed assignments to streamline patient flow.

Coordinated scheduling, referrals, and EMR maintenance while verifying insurance, collecting co-pays, and assisting clinicians with procedures to support compliant patient care.

Managed evening scheduling and medical records coordination, assisted with insurance verification and billing, and delivered patient-facing customer service for imaging services.

Handled high-volume scheduling and call intake (up to 100 calls/250 appointments daily), verified coverage and pre-authorizations, and scheduled advanced imaging and specialty appointments.

Managed front desk operations, appointment scheduling for 10+ providers, accounts receivable, and maintained patient records and reception area to support a high-volume orthopedic practice.

Completed a Medical Office Assistant program focused on administrative healthcare skills, medical terminology, and electronic medical records.