Chasey Brooks

Provided patient access and care support by verifying patient demographics and insurance information in EMR/HER systems while maintaining HIPAA-compliant accuracy. Guided patients through digital forms and access to video appointments and managed high-volume inbound calls while maintaining metrics.

Coordinated remote patient appointment scheduling for physical therapy sessions, including new appointments, rescheduling, and appointment confirmations and reminders. Updated and verified patient demographics and insurance in the electronic health record (EHR) and addressed patient inquiries about services.

Verified the accuracy of financial documents, including invoices, receipts, and expense reports, to ensure compliance with company policies and relevant regulations. Maintained financial records and accounting systems, prepared reports on verification activities, and helped resolve discrepancies with the financial team to support accurate reporting.

Submitted prior authorization requests for medical services, treatments, and procedures and ensured required documentation was included. Coordinated with healthcare providers to gather information, followed up with insurers on pending authorizations, and maintained records of approvals, denials, and appeals while updating patient authorization status.

Provided remote customer service by answering calls, addressing inquiries, resolving issues, and providing detailed information about products and services. Maintained detailed interaction records and updated customer information in the company database to achieve high satisfaction through one-call resolutions.

Assisted with remote inbound and outbound document processing, including sorting, logging, and work order creation. Maintained a document control system and performed document reproduction and printing from electronic sources such as email attachments, PDFs, and cloud storage.

Grade: 3.29/4.0

Activities and societies: Relevant coursework: Medical Terminology; Health Insurance & Reimbursement; Anatomy & Physiology; ICD-10 CM/PCS; Pathopharmacology Coding I & II; Health Information Process; CPT; Health Services Information Systems.

Completed a Certificate in Medical Billing & Coding at DeVry University. Coursework covered medical terminology, ICD-10 (CM/PCS), CPT, and health insurance/reimbursement.

Anticipated to earn the Certified Coding Associate (CCA) certification from AHIMA.