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Bryan Thompson

@bryanthompson

Detail-oriented customer service and data entry professional with strong accuracy and CRM expertise.

United States
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What I'm looking for

I am seeking a role that leverages my high-volume data entry accuracy and customer service skills in a collaborative team, with opportunities for process improvement.

I am a detail-oriented customer service and data entry professional with extensive experience handling high-volume data and maintaining accurate records. I deliver friendly, professional support across phone, email, and chat while safeguarding confidential information.

At Outcomes Health I entered and updated patient and customer records into CRM systems, executed research calls to medical offices, and collaborated on operational proposals and management reporting. I consistently met productivity and quality targets while improving data-entry efficiency.

Previously at Vangent I processed large volumes of data with high speed and accuracy, reviewed documents for completeness, maintained organized digital filing systems, and generated Excel reports. I am comfortable using Microsoft Office, Google Workspace, and a variety of CRM and ticketing systems.

I bring strong time-management, problem-solving, and communication skills, and I work well independently or as part of a team. I am motivated to apply my accuracy and customer-service focus to roles that require data integrity and efficient customer support.

Experience

Work history, roles, and key accomplishments

OH

Customer Service Representative

Outcomes Health

Feb 2012 - Dec 2016 (4 years 10 months)

Managed high-volume patient data entry and CRM updates while handling inbound/outbound calls, emails, and chats to resolve issues and support medical record research for HEDIS reviews. Improved data accuracy and contributed to operational documentation and management reporting.

Education

Degrees, certifications, and relevant coursework

GS

Gloucester High School

High School Diploma, General Education

Completed a High School Diploma with coursework preparing for entry-level data entry and customer service roles.

Virginia State University logoVU

Virginia State University

College diploma, Undeclared/General Studies

Completed college-level coursework at Virginia State University; attended classes relevant to the applicant's professional skills.

Virginia Commonwealth University logoVU

Virginia Commonwealth University

College diploma, Undeclared/General Studies

Completed college-level coursework at Virginia Commonwealth University; coursework supported development of customer service and data skills.

Tech stack

Software and tools used professionally

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Bryan Thompson - Customer Service Representative - Outcomes Health | Himalayas