Bryan Thompson
@bryanthompson
Detail-oriented customer service and data entry professional with strong accuracy and CRM expertise.
What I'm looking for
I am a detail-oriented customer service and data entry professional with extensive experience handling high-volume data and maintaining accurate records. I deliver friendly, professional support across phone, email, and chat while safeguarding confidential information.
At Outcomes Health I entered and updated patient and customer records into CRM systems, executed research calls to medical offices, and collaborated on operational proposals and management reporting. I consistently met productivity and quality targets while improving data-entry efficiency.
Previously at Vangent I processed large volumes of data with high speed and accuracy, reviewed documents for completeness, maintained organized digital filing systems, and generated Excel reports. I am comfortable using Microsoft Office, Google Workspace, and a variety of CRM and ticketing systems.
I bring strong time-management, problem-solving, and communication skills, and I work well independently or as part of a team. I am motivated to apply my accuracy and customer-service focus to roles that require data integrity and efficient customer support.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Outcomes Health
Feb 2012 - Dec 2016 (4 years 10 months)
Managed high-volume patient data entry and CRM updates while handling inbound/outbound calls, emails, and chats to resolve issues and support medical record research for HEDIS reviews. Improved data accuracy and contributed to operational documentation and management reporting.
Data Entry Specialist
Vangent
Aug 2008 - Sep 2011 (3 years 1 month)
Entered large volumes of data with high speed and accuracy, reviewed documents for completeness, maintained organized digital filing systems, and generated Excel reports while meeting daily productivity and quality targets.
Education
Degrees, certifications, and relevant coursework
Gloucester High School
High School Diploma, General Education
Completed a High School Diploma with coursework preparing for entry-level data entry and customer service roles.
Virginia State University
College diploma, Undeclared/General Studies
Completed college-level coursework at Virginia State University; attended classes relevant to the applicant's professional skills.
Virginia Commonwealth University
College diploma, Undeclared/General Studies
Completed college-level coursework at Virginia Commonwealth University; coursework supported development of customer service and data skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Bryan ?
You can contact Bryan and 90k+ other talented remote workers on Himalayas.
Message BryanFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
