Daniella Diaz
@danielladiaz
Detail-oriented office administrator with strong communication and leadership skills.
United StatesWhat I'm looking for
I am an experienced office administrator with a proven track record of enhancing operational efficiency and supporting cross-functional teams. Currently, I work at The Hackett Group, where I manage sensitive data, coordinate meetings, and assist various departments, including Finance and Human Resources. My role requires a keen attention to detail and exceptional written communication skills, as I handle numerous emails and maintain over 12 Excel spreadsheets.
Previously, I served as a Patient Services Training and Project Supervisor at Cano Health, where I successfully set up a new call center and trained new hires. My ability to create effective processes and protocols has consistently led to improved customer service and exceeded departmental goals. I thrive in collaborative environments and am dedicated to achieving results that align with company objectives.
Experience
Work history, roles, and key accomplishments
Office Administration
The Hackett Group
Apr 2022 - Present (3 years 3 months)
Worked directly with the department director to ensure projects followed company policy and gained approval. Scheduled and coordinated virtual and in-person meetings, events, travel, and appointments for a 30-35-person department.
Patient Services Training and Project Supervisor
Cano Health
Sep 2019 - Apr 2022 (2 years 7 months)
Traveled to different regions to train and analyze new hire protocols and processes, including relocating to Nevada to set up a new call center. Created new processes and protocols to ensure excellent customer service and exceed departmental goals.
Driver
CSG Group
Mar 2018 - Sep 2019 (1 year 6 months)
Managed the transportation of vehicles between various rental car companies across Florida. Led a team of 8-12 drivers, utilizing time management skills to ensure timely vehicle delivery.
Customer Service Representative
Acceptance Now
Mar 2017 - Feb 2018 (11 months)
Managed customer interactions, including making sales contracts and following up with clients to ensure satisfaction. Handled past due payments and managed daily register operations.
Manager
Capital Teas
Dec 2016 - Mar 2017 (3 months)
Developed and executed sales and profit plans, ensuring accountability for store profitability by managing costs and inventory. Maintained proper loss prevention standards and conducted monthly safety meetings.
Stylist
Express
Nov 2015 - Dec 2016 (1 year 1 month)
Stayed current with fashion trends and new inventory to create appealing displays. Increased sales by recommending products and encouraging credit card applications.
Education
Degrees, certifications, and relevant coursework
Miami Coral Park Sr. High
High School Diploma, General Studies
Completed high school education, earning a diploma in June 2016. Developed foundational academic skills and prepared for further education or career entry.
Florida Career College
Diploma, Vocational Studies
Obtained a diploma in August 2021 from Florida Career College. Focused on practical skills and knowledge relevant to career development.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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