NJ
Open to opportunities

Natalie Jean

@nataliejean

Experienced office administrator with strong customer service skills.

United States

What I'm looking for

I am looking for a role that values strong customer service and offers opportunities for growth.

With over 7 years of experience in office administration, I have honed my skills in data entry, problem-solving, and customer service. My journey has taken me through various roles where I successfully managed high-volume calls and multitasked in fast-paced environments. I thrive on creating efficient processes and ensuring that clients receive the best service possible.

At Palm Aire Air Condition, I took on the role of Office Administrator, where I was responsible for creating proposals, processing permits, and dispatching drivers. My ability to maintain a positive attitude while managing customer inquiries and ensuring quality service has been a significant part of my success. I also gained valuable experience at the Plantation Inn, where I managed customer check-ins and facilitated communication between departments, enhancing the overall guest experience.

My education in Cloud & Security Network Administration has further equipped me with the technical skills necessary to adapt to the evolving demands of the workplace. I am committed to continuous learning and professional growth, and I look forward to bringing my expertise to a new role.

Experience

Work history, roles, and key accomplishments

PC
Current

Office Administrator

Palm Aire Air Condition

Jun 2017 - Present (8 years)

Managed office operations, including creating proposals, processing permits, and overseeing job files from inception to completion. Handled dispatching drivers, scheduling client appointments, and conducting quality service calls to ensure customer satisfaction.

PI

Front Desk

Planation Inn

Feb 2013 - May 2017 (4 years 3 months)

Managed customer check-ins, provided room directions, and informed guests about on-site amenities. Completed necessary documentation, assisted Shift Managers, and facilitated departmental communication to ensure smooth operations.

BG

Front Desk Administrator

Boca Raton Orthopedic Group

Apr 2014 - Jul 2014 (3 months)

Managed patient registration, appointment scheduling, and insurance verification. Handled medical record maintenance, patient charges, and chart preparations for audits, while also conducting inpatient/outpatient assessments.

Education

Degrees, certifications, and relevant coursework

BC

Broward College

Associate in Science, General Studies

Completed coursework for an Associate in Science degree. Focused on foundational studies relevant to various fields.

TF

The Academy of South Florida

Certificate, Cloud & Security Network Administration

Studied Cloud & Security Network Administration. Gained knowledge in cloud security principles and network administration.

Tech stack

Software and tools used professionally

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