Open to opportunities

Jeff Baraka

@jeffbaraka

Customer Support and property operations coordinator managing CRM records, documentation, and tenant-landlord communication.

Kenya

Message

What I'm looking for

I’m looking for remote-friendly customer support and property-operations work where I can manage CRM records, documentation, and scheduling while resolving customer issues through clear follow-up.

I support residential property operations and customer-facing workflows through Baraka, coordinating communication between clients, landlords, tenants, and contractors while keeping documentation organized across office-based and remote setups.

At Hydra Prop Firm (USA), I handle customer support across live chat, email, and ticketing, investigating issues and escalating complex cases while maintaining clear records and internal documentation.

On the property side, I’ve worked with BomaHut PMS and Zoho CRM to manage tenancy and lease documentation, coordinate inspections and appointments, and prepare valuation and management reports based on reviewed legal property records.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Hydra Prop Firm

Oct 2025 - Present (9 months)

Investigated customer concerns and troubleshooted issues, achieving an average 80% CSAT score through timely, empathetic support. Delivered support via live chat, email, and ticketing platforms, managing approximately 100 interactions daily.

Customer Support Live Chat Email Support Ticket Management problem resolution Microsoft Copilot ChatGpt

Assistant Property Manager

KenVal Realtors (EA) Limited

Aug 2024 - Jul 2025 (11 months)

Coordinated day-to-day administration and management of residential properties, including communication between landlords, tenants, and contractors. Managed maintenance requests and administered tenancy documentation using BomaHut PMS and Zoho CRM.