Daniel Garavito

At Foundever, I lead multi-market operations of up to 200 employees and an annual business scope of approximately $2M across North America, LATAM, Europe, and Asia.

I've delivered peak annual revenue about $80K above budget, improved CSAT by approximately 40 percentage points, increased NPS by 20 points, and reduced AHT by around 40%. I also designed an integrated Front Office/Back Office workflow in Canada that reduced repeat contacts by approximately 40% and helped FCR reach approximately 70%.

I lead operational launches, multi-channel expansions, workforce strategy, P&L management, client relationships, and process standardization. I implemented an AI-powered frontline assistant from use-case definition and knowledge preparation through training, deployment, and adoption.

Before Foundever, I founded and managed BikeNation Wash & Detailing and managed store operations at Multiformas y Maderas. I bring hands-on entrepreneurship, customer service leadership, technical motorcycle and automotive experience, and a track record of developing employees into Operations Management, Project Management, and Training roles.